Julienne Rivera
Garden Grove,CA
Summary
Proactive professional with expertise in coordinating patient treatment and improving customer service. Known for strong attention to detail and commitment to enhancing patient engagement and satisfaction.
Overview
19
19
years of professional experience
Work History
Cosmetology Student
Career Academy of Beauty
Garden Grove
09.2021 - 04.2023
- Maintained clean, organized workspace adhering to health and safety protocols.
- Performed hair cutting, styling, shampooing, blow-drying, coloring, highlighting, and perming services.
- Utilized customer service skills to cultivate strong relationships with clients.
- Demonstrated proficiency in various cosmetology products and their applications.
- Recommended retail products for at-home beauty maintenance to clients.
- Participated in workshops to refine skills in advanced cosmetology techniques.
- Engaged in continuing education classes to remain current on industry trends.
- Communicated effectively with potential clients to develop business relationships.
Treatment Plan Coordinator
Lollipop Dental/Sweet Smiles Orthodontics
Garden Grove, California
01.2021 - 09.2021
- Coordinated patient treatment plans with dental providers and healthcare teams for integrated care.
- Managed appointment scheduling and follow-ups to ensure patient care continuity.
- Communicated treatment procedures and insurance details clearly to patients.
- Developed educational materials that enhanced patient awareness and engagement.
- Monitored patient progress during treatments, adjusting plans as necessary.
- Documented patient histories and treatment options in electronic health records efficiently.
- Maintained organized records for treatment plans and patient communications.
- Coordinated referrals to additional services, facilitating comprehensive patient care.
Ofice Manager/Treatment Plan Coordinator
Sam C. Morcos DDS
Westminster, California
10.2004 - 05.2010
- Supervised daily operations of dental practice, ensuring efficiency and quality standards.
- Coordinated patient appointments to optimize front desk workflow.
- Trained new employees on practice procedures and customer service excellence.
- Facilitated communication between dental team and patients to enhance service delivery.
- Maintained accurate patient records in accordance with healthcare regulations.
- Resolved patient inquiries and concerns, enhancing overall experience.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular staff meetings to review progress and identify improvement opportunities.
Front Desk/Nigth Auditor
Four Season's Hotel
Newport Beach, California
12.2003 - 09.2004
- Managed front desk operations during night shifts at luxury hotel.
- Processed guest check-ins and check-outs with accuracy and efficiency.
- Resolved guest inquiries and issues with professionalism and care.
- Maintained precise financial records through nightly reconciliations.
- Trained new front desk staff on operational procedures and systems.
- Utilized hotel management software for booking, billing, and auditing tasks.
- Coordinated with housekeeping and maintenance to address room issues promptly.
- Arranged special accommodations to enhance overall guest experiences.
Education
Cosmetology/Barbering -
Career Academy of Beauty
Garden Grove, CA05-2023
Certified Make-up Artist -
COSMO Make-up Academy
Orange04-2023
Bachelor of Arts - Business Management
De La Salle University-College of St. Benilde
Manila Philippines03-1999
Skills
- Treatment planning and progress monitoring
- Electronic health records management
- Patient communication and engagement
- Appointment scheduling and coordination
- Customer relationship management
- Attention to detail in service delivery
- Cosmetology and chemical treatments
- Hair extensions expertise
- Teamwork and collaboration skills
- Cross-selling strategies
- Certified Bellami Hair Extension Specialist
Languages
Tagalog
Native/ Bilingual
Timeline
Cosmetology Student
Career Academy of Beauty
09.2021 - 04.2023
Treatment Plan Coordinator
Lollipop Dental/Sweet Smiles Orthodontics
01.2021 - 09.2021
Ofice Manager/Treatment Plan Coordinator
Sam C. Morcos DDS
10.2004 - 05.2010
Front Desk/Nigth Auditor
Four Season's Hotel
12.2003 - 09.2004
Cosmetology/Barbering -
Career Academy of Beauty
Certified Make-up Artist -
COSMO Make-up Academy
Bachelor of Arts - Business Management
De La Salle University-College of St. Benilde
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