Julie Rachelle Dooley
Montreal,MO
Summary
With five years of remote management experience, I excel at quickly learning and adapting to various work environments. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
7
7
years of professional experience
Work History
Senior Supervisor
Direct Interactions
07.2021 - Current
- Managed team of agents and ensured seamless daily operations
- Conducted quality management and delivered timely updates to clients on phone service status
- Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
- Identified areas of conflict among team members and immediately worked to resolve those issues using negotiation and active listening.
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
- Maximized personal competency through continuous professional development.
- Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
- Identified underperforming areas and implemented effective process improvements.
- Established and maintained filing systems, retrieved data using [Software] and prepared management reports.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Provided interpretation and guidance on procedural questions.
- Assessed problems and conflicts and resolved independently.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Staffing Coordinator
Kindred At Home
11.2020 - 07.2021
- Managed and scheduled a team of 200 staff and clients
- Made sure of seamless daily operation and handled any issues that would arise in a timely manner.
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Used job-related software to draft and finalize written correspondence and documentation.
- Handled incoming and outgoing shipping and receiving activities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Youth Development Coordinator
Beaucare
03.2017 - 10.2019
- Coordinated the entire youth program and made sure that the daily operations ran seamlessly.
- Provided specific learnings regarding teen pregnancy risk, gang membership and bullying.
- Experienced with popular office software used for data collection and developing reports.
- Planned and implemented wide-ranging programs, encapsulated learnings and fielded inspirational guest speakers.
- Practiced group counseling methods for youths to learn how to express, manage and resolve issues constructively.
Education
Associate's - Business Administration
Colorado Technical University
Skills
- Conflict Resolution
- Adobe Captivate
- Customer Service
- Environmental Policy
- Coordinate Events
- Employee Feedback
- Control of Expenses
- Corporate Social Responsibility
- Operational Standards
- Engine Components
- Accounting Techniques
- Coordinate Events
Timeline
Senior Supervisor
Direct Interactions
07.2021 - Current
Staffing Coordinator
Kindred At Home
11.2020 - 07.2021
Youth Development Coordinator
Beaucare
03.2017 - 10.2019
Associate's - Business Administration
Colorado Technical University
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