JULIESA HALL
Glens Falls,NY
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Maximus
10.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Legal Assistant
Schiller, Knapp, Lefkowits and Hertzel Law Firm
06.2021 - 04.2023
- Worked in the NY Payoff and Reinstatement Foreclosure department
- Drafted time sensitive documents, had said documents reviewed and signed by our attorney for major banks within 48 hrs
- Contacted borrowers and opposing counsels via phone or email to gather required documents as needed
- Noted the file consistently with what stage the letter was so that management could keep track
- Kept a detailed excel spreadsheet of all the requests that came in through email, phone and client portal
- Organization of all the car files and folders with updated paperwork
- Provided customer service through phone and cashing out customers paying for the service department
- Data Entry with inputting information for cars that were coming in and out of the dealership
- Detailed organization and document preparation so that car sales could be done in a timely manner.
Office Assistant
Nemer Chrysler Dealership
07.2017 - 08.2018
Accounts Receivable Clerk
McKesson
08.2016 - 02.2017
- Accurately reviewed and verified billing amounts before they were sent onto billing for the customers in a timely manner
- Called insurance companies to verify correct amounts if there was an error
- Used excel spreadsheets to keep track of tasks being worked on as well as completed.
Education
Assoicate's Degree - MediaArts
SUNY Adirondack
Community College
Skills
- Time management
- Critical thinking
- Data Entry
- Organization
- Adaptability
- Fast learner
- Attention to detail
- Customer Account Updates
- Calm and Professional Under Pressure
- Customer Service Optimization
- Verbal and Written Communication
- Problem-Solving Skills
Timeline
Call Center Representative
Maximus
10.2023 - Current
Legal Assistant
Schiller, Knapp, Lefkowits and Hertzel Law Firm
06.2021 - 04.2023
Office Assistant
Nemer Chrysler Dealership
07.2017 - 08.2018
Accounts Receivable Clerk
McKesson
08.2016 - 02.2017
Assoicate's Degree - MediaArts
SUNY Adirondack
Community College
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