Juliesha Carter
Lithonia,United States
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Polite and positive front desk ambassador with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Orok Automotive Group
Morrow, GA
05.2016 - 03.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees and payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Front Desk Receptionist
Center At Panola Cosmetic
Lithonia, GA
08.2012 - 05.2016
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Coordinated pick-up and delivery of express mail services.
- Monitored office supplies by checking inventory and placing orders.
- Transcribed phone messages and relayed to appropriate personnel.
Education
High School Diploma -
Redan High School
Stone Mountain, GA05.2006
Skills
- Telephone Etiquette
- Data Entry and Database Software
- Greeting and Seating Clients
- Customer Complaint Resolution
- Front Desk Operations
- Positive Attitude and Energetic
- Call Answering and Routing
- Posting Charges
- Patient Records Gathering
- Operational Requirements
- Inquiry Requests
- Telephone Reservations
- Call Transfers
- Office Supplies and Inventory
- Information Updates
- Guest Registration
- Patient Referral
Timeline
Front Desk Receptionist
Orok Automotive Group
05.2016 - 03.2022
Front Desk Receptionist
Center At Panola Cosmetic
08.2012 - 05.2016
High School Diploma -
Redan High School
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