Juliet Anderson
Rise Bakery
Douglasville,GA
1
Certification
24
years of professional experience
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Work History
QA Team Lead
5 Years 1 Month- Analyzed quality assurance data to identify trends and develop and implement corrective action
- Contributed to business growth by confirming customer satisfaction with service and positive customer experiences while executing effective quality assurance practices
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions
- Extracted and organized metrics to monitor results for internal quality reports
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration
- Identified performance trends to conduct gap analysis, contributing to learning solutions and support
- Inspected and repaired products to meet project expectations
- Compared and analyzed actual to expected results and reported deviations for resolution
- Learned new testing methods through continued education and research
- Diagnosed problems and determined possible solutions in collaboration with field team members and customers
- Oversaw teams of employees and delegated tasks according to strengths
- Communicated important information to various project teams and gave directions when appropriate
- Evaluated and improved work processes and final products to maximize productivity and revenue
- Identified and managed testing efforts for products under development
- Maintained extensive library of test cases, updating for current needs
Food and Nutrition Supervisor
12 Years 10 Months- Developed and implemented nutrition care plan based on assessment of nutritional needs
- Counseled individuals and families in nutritional principles and meal planning
- Consulted with physicians to provide recommendations for appropriate nutritional therapy
- Designed schedules.
- Assisted with national and international wellness program planning, implementation and evaluation
- Created digital resources and printed materials to assist in nutrition-related education
- Developed and delivered nutrition education initiatives for essential employees
- Provided in-depth nutritional evaluation and follow-up continuity care for assigned patients
- Participated in patient care meetings, health care team rounds and industry conferences
- Advised patients and caregivers on how to achieve goals using nutritional principles and diet modifications
- Referred patients to other professionals for proper financial assistance and psychosocial intervention
- Spearheaded nutritional education courses, including preparing visual aids and take-home materials
- Advised patients and families on nutritional principles, dietary plans, diet modifications, food selection and preparation
- Verified food service operations compliance with optimal nutritional, safety and sanitation standards
- Boosted program funding by seeking donations with grant proposals to government agencies and private groups
Customer Service Representative
4 Years 5 Months- Answered 30+ inbound calls per day and directed to designated individuals or departments
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Greeted customers to facilitate services, determine service needs and uphold privacy and security requirements established by regulatory agencies
- Consulted with customers to determine best methods to resolve service and billing issues
- Received patient demographic information, pulling charts, utilizing EMR systems, insurance verification
- Greeted patients, staff and physicians in a pleasant and professional manner
- Cross-trained staff members, resulting in 10% increase in customer satisfaction ratings
- Addressed customer service inquiries quickly and accurately
Education
MBA - Business Administration
Bachelor of Business Administration - Healthcare Management
Skills
Statistical Analysis
Quality Issue Identification
Consistent Procedure and Protocol Use
Finished Goods Inspection
Materials Analysis
Solution Development and Optimization
Cleaning and Sanitizing
Data Capture and Analysis
Materials Inspection
Verbal and Written Communication
Heavy Machinery Operation
Documentation and Reporting
Performance Monitoring
Precise Observation
Regulatory Compliance
Correction Action Planning
Test Planning
Team Collaboration
Project Management
Data Analysis
Team Training
Quality Management
Lean Manufacturing
Developing Quality Standards
Certification
CPR Certification, Red Cross
Timeline
QA Team Lead
Rise Bakery
08.2018 - 09.2023Read More
Food and Nutrition Supervisor
WellStar Kennestone Hospital
10.2004 - 08.2017Read More
Customer Service Representative
Northeast Georgia Medical Center
02.2000 - 07.2004Read More
COLORADOTECHNICAL UNIVERSITY
Bachelor of Business Administration from Healthcare Management
Read More
Colorado Technical University
MBA from Business Administration
Read More