Summary
Overview
Work History
Education
Skills
Timeline
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JULIET AYOOLA

Fayetteville,GA

Summary

Dedicated administrative professional with finance management, supervisory and administrative experience in both for-profit and nonprofit organizations. Possesses working knowledge of Banking and Finance Fundamentals. History serving as a successful team leader and office manager with experience in training and mentoring employees with proven analytical and problem-solving skills.

Professional with background in customer service and administrative support. Proven ability to manage high-volume calls and resolve issues efficiently. Known for strong collaboration skills and focus on achieving results in dynamic environments. Dependable and adaptable to changing needs, with excellent communication and problem-solving abilities.

Knowledgeable Contact Representative with solid foundation in customer interaction and problem resolution. Adept at managing high-volume inquiries while ensuring customer satisfaction. Demonstrated ability in conflict resolution and effective communication.

Overview

31
31
years of professional experience

Work History

Contact Representative: GS-0962-6

Internal Revenue Service, IRS
01.2024 - Current
  • Providing a limited range of administrative and technical assistance to taxpayers.
  • Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities.
  • Researches for and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken.
  • Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
  • Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities, and encourages voluntary compliance with tax laws.
  • Provide explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.

Shift Manager

CVS Pharmacy
11.2021 - 02.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Improved employee morale with regular feedback sessions, fostering positive work environment.
  • Improved operational efficiency by adopting new technologies for order processing and inventory management.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Located and resolved problems with team production and performance to maintain consistent quality l
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.

Director

Forever Young In-Home Care
06.2007 - 07.2008


  • Implemented employee training sessions that focused on skill-based trainings and mentoring opportunities


  • Assessed and supported team during client home assessments
  • Facilitated referral program for clients to utilize service resources and programs
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Head Bank Teller

Bank of America
05.1996 - 05.2007
  • Maintained contact with clients regarding cash and checking services
  • Handled bank deposits, withdrawals, money orders, cashier and travelers' checks
  • Assisted clients with credit card advances
  • Balanced cash drawers on a daily basis
  • Sold bank products and services to active and new clients
  • Transferred funds and accepted loan payments
  • Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
  • Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
  • Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
  • Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
  • Supported branch marketing campaigns by displaying promotional materials prominently within the lobby area.
  • Conducted regular audits of cash drawers, ensuring compliance with internal controls and regulatory requirements.
  • Contributed to the development of training materials for new hires, improving overall team competency levels.
  • Collaborated with team members to meet or exceed branch performance targets consistently.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Monitored and verified suspicious activity on customer accounts.
  • Educated customers on use of banking website and mobile apps.
  • Developed strong relationships with customers, promoting bank products and services tailored to individual needs.
  • Mentored junior bank tellers, fostering a positive work environment and encouraging professional growth.
  • Streamlined teller operations for improved productivity and increased accuracy in transactions.
  • Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
  • Decreased wait times during peak hours by implementing effective queuing strategies that maximized available resources.
  • Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
  • Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.

Administrative Specialist

Coral Ridge Communities Inc.
04.1994 - 01.1996
  • Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
  • Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
  • Facilitated communication between departments, organizing meetings and distributing essential information.
  • Boosted employee morale by planning team-building activities and corporate events.
  • Enhanced team productivity by providing administrative support and coordinating daily operations.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
  • Maintained a professional work environment by establishing clear office policies and procedures.
  • Streamlined office processes by implementing efficient document management and filing systems.
  • Ensured accuracy in financial records by reconciling accounts and preparing detailed reports.
  • Reduced expenses by negotiating favorable contracts with vendors and service providers.
  • Optimized resource allocation by tracking inventory levels, ordering supplies, and managing budget constraints.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

Education

Associate of Arts - Banking And Finance

Emile Wolf College of Accountancy UK
London, Uk

Associate of Applied Science - Clinical Medical Assistant

Clayton State University
Morrow, Georgia

Skills

  • Exceptional communication skills
  • Customer Service
  • Goal oriented
  • Empathy and patience
  • Data entry proficiency

Timeline

Contact Representative: GS-0962-6

Internal Revenue Service, IRS
01.2024 - Current

Shift Manager

CVS Pharmacy
11.2021 - 02.2023

Director

Forever Young In-Home Care
06.2007 - 07.2008

Head Bank Teller

Bank of America
05.1996 - 05.2007

Administrative Specialist

Coral Ridge Communities Inc.
04.1994 - 01.1996

Associate of Arts - Banking And Finance

Emile Wolf College of Accountancy UK

Associate of Applied Science - Clinical Medical Assistant

Clayton State University

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JULIET AYOOLA