Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juliet Betz

Lothian,MD

Summary

Dynamic Assistant Manager with proven success at Ledo Pizza, excelling in customer service and team leadership. Expert in budget assistance and staff training, fostering a motivated workforce. Recognized for enhancing operational efficiency and reducing discrepancies, driving repeat business through exceptional service and effective scheduling. Adaptable and committed to workplace safety compliance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Ledos Pizza
07.2024 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Monitoring sales and reduce labor as necessary.
  • Work multiple positions (ex: grill, pizza, counter, and manage).
  • Time management.
  • Ensure all prep is done properly and safely.
  • Ensure closing/opening duties are complete.

Customer Service Representative

HIghs of Baltimore
08.2023 - 07.2024
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.

Expo Runner

Pirates Cove Restaurant
05.2022 - 08.2023
  • Communicated food orders to chefs to execute priorities and special requests.
  • Served food at proper temperature to meet safety standards.
  • Delivered food orders from kitchen to customers' tables.
  • Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins.

Pizza Maker

Ledo Pizza
07.2022 - 05.2023
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Handled customer complaints professionally to prevent negative reviews or loss of business.

Customer Service Representative

7-eleven
04.2022 - 07.2022
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Assistant Manager

Dominos's Pizza
03.2021 - 04.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Southern Senior HIgh
Harwood, MD
05-2012

Skills

  • Recruiting and interviewing
  • Sales monitoring
  • Succession planning
  • Team motivation
  • Staff training and development
  • Team building
  • Customer service and satisfaction
  • Employee supervision
  • Time management
  • Adaptability and flexibility
  • Workload management
  • Cost reduction
  • Team leadership
  • Customer service
  • Workplace safety compliance
  • Scheduling and planning
  • Multitasking and organization
  • Staff management

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Ledos Pizza
07.2024 - Current

Customer Service Representative

HIghs of Baltimore
08.2023 - 07.2024

Pizza Maker

Ledo Pizza
07.2022 - 05.2023

Expo Runner

Pirates Cove Restaurant
05.2022 - 08.2023

Customer Service Representative

7-eleven
04.2022 - 07.2022

Assistant Manager

Dominos's Pizza
03.2021 - 04.2022

High School Diploma -

Southern Senior HIgh

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Juliet Betz