Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Juliet Burns McEwan

Bronx,NY

Summary

Environment that includes staff management, development and customer service. Highly skilled and enthusiastic professional with more than twelve years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Home Care Manager

Mrs. Anne Tatlock (Private)
12.2022 - Current
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Transported patients between rooms and appointments or testing locations.

MARKETING AND PROGRAM DIRECTOR

Medcipher Healthcare
05.2020 - 08.2022
  • Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
  • Monitored program performance to identify areas for improvement.
  • Recruited and trained staff and volunteers to upgrade collective team skills.
  • Developed and implemented marketing strategies to promote program awareness and participation.
  • Negotiated program contracts and agreements to obtain cost-effective pricing.
  • Built strong relationships with industry professionals and influencers.
  • Planned and executed events and marketing programs to increase qualified leads.

Care Manager Supervisor

Medicrest Home Care
06.2015 - 03.2020
  • Responsible for accurate and speedy processing of all billing and payroll issues
  • Trained new employees on proper protocols and client service standards.
  • Scheduled employees for shifts, taking into account clients preference and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and clients account operations efficiently.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
  • Maintained up-to-date information in electronic medical records software.

Director of Food and Nutrition Services

Eastside Medical Hospital
11.2012 - 08.2014
  • Takes food order, presents to kitchen staff and delivers meal to patients and guests in a proper and timely manner
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Oversaw food preparation and monitored safety protocols.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.

Assistant Marketing Coordinator

Hidden Valley Resort
12.2008 - 06.2012
  • Creating marketing campaigns and working with the company's external PR agency to see them executed
  • Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
  • Answered general marketing department inquiries by email, phone, and mail.
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Tracked and reported on marketing campaign responses.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.

Education

Bachelor of Science - Nursing

Athens Technical College
Athens
06.2025

Medical Assistant -

Georgia Gwinnett College
12.2017

Associate of Arts - Tourism Management

University of Belize
Belize, CA
06.2006

Skills

  • Policy and procedure improvements
  • Program leadership
  • Business oversight
  • Project planning
  • Friendly, positive attitude
  • Problem resolution
  • First Aid/CPR Instructor
  • Time management
  • Employee Training Program

Certification

  • First Aid & CPR Instructor
  • Employee Training
  • Computer Literacy
  • Customer Relations
  • Managerial Skills

Personal Information

Date of Birth: 09/09/1986

References

Mr. Jeffrey Aibel, Medciphers Healthcare, (770) 379-3645, jaibel@mdchealthcare.org 

Mrs. Tova Nieves, Medicrest Home Care, (404) 406-2514, tnieves@gmail.com

Timeline

Home Care Manager

Mrs. Anne Tatlock (Private)
12.2022 - Current

MARKETING AND PROGRAM DIRECTOR

Medcipher Healthcare
05.2020 - 08.2022

Care Manager Supervisor

Medicrest Home Care
06.2015 - 03.2020

Director of Food and Nutrition Services

Eastside Medical Hospital
11.2012 - 08.2014

Assistant Marketing Coordinator

Hidden Valley Resort
12.2008 - 06.2012

Bachelor of Science - Nursing

Athens Technical College

Medical Assistant -

Georgia Gwinnett College

Associate of Arts - Tourism Management

University of Belize

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Juliet Burns McEwan