Juliet Cade
PANAMA CITY,FLORIDA
Summary
Experienced administrative support professional with a demonstrated history of working in the hospital & health care industry as well as the private sector. Skilled in Data Entry, U.S. Health Insurance Portability and Accountability Act (HIPAA), Time Management, Phone Etiquette and Strong interpersonal skills with employee engagements and external communications that contributes to meeting the needs of its clients.
Overview
35
35
years of professional experience
Work History
Homemaker
Self Employed
05.2004 - Current
- Skilled at working independently and collaboratively in a team environment.
- Managed household budget and expenses, ensuring financial stability.
- Planned and prepared nutritious meals for family members.
- Maintained cleanliness and organization throughout the home.
- Coordinated schedules and activities for family members.
- Provided emotional support and care for family members.
- Implemented safety measures to ensure the well-being of household members.
Patient Referral Coordinator
United States Air Force
10.2003 - 04.2004
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Participated in team meetings where best practices were shared leading to strengthened internal processes.
- Strengthened communication channels within the organization through regular updates on referred patients' progress.
- Maintained confidentiality of patient data and condition to safeguard health information.
Medical Clerk
United States Air Force
10.2001 - 10.2003
- Improved patient satisfaction by efficiently managing medical records and maintaining confidentiality on a daily basis.
- Streamlined appointment scheduling for optimal time management and increased daily patient flow.
- Enhanced office efficiency by organizing and maintaining a systematic filing system for medical documents on a daily basis.
- Reduced wait times with efficient patient check-in procedures, ensuring prompt service to all patients on a daily basis.
- Ensured smooth communication between medical staff and patients through timely relay of messages and accurate documentation of phone calls weekly.
- Facilitated patient referrals to specialists, expediting the process and improving overall continuity of care.
- Supported office operations with efficient handling of incoming mail, faxes, and deliveries for seamless workflow on a daily basis.
- Ensured compliance with HIPAA regulations by securely storing sensitive patient information both physically and electronically on a daily basis.
- Prepared patient charts, pre-admissions and consent forms as necessary on a daily basis.
- Printed and photocopied documents to provide patients with copies of medical records upon request.
- Tracked and monitored requests for medical records release.
National IRS Coordinator
Arthur Andersen LLP
05.1998 - 07.2001
- Initiated contact with the Practice Office managers to inquire about client information.
- Created and maintained client profiles in Microsoft Access
- Assisted members of the Office of Federal Tax Service in preparing documents for filing and answering questions
- Participated in workshops and in-service meetings to enhance personal growth and professional development yearly.
- Used job-related software to draft and finalize written correspondence and documentations weekly.
- Coordinated courier services to file time sensitive documents with IRS on a daily basis.
- Briefed new hires on the functions of the Paralegal department and courier services.
Data Entry Operator
Ober United Travel Agency
06.1994 - 10.1997
- Increased data accuracy by diligently inputting and verifying information from various sources.
- Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
- Streamlined processes by implementing effective data entry techniques and tools, reducing errors and increasing efficiency.
- Created travel profiles for over 2,000 NIH medical professionals.
- Reviewed, recorded, and distributed travel orders and rosters.
- Developed customized templates for faster data entry, resulting in improved workflow processes.
- Processed large volumes of data quickly while adhering to strict formatting guidelines, enhancing overall output quality.
- Maintained files, records and chronologies of entry activities.
- Sorted documents and maintained organized filing process.
Data Entry Operator
Arbitron
07.1993 - 01.1994
- Processed over 30 diaries of data quickly while adhering to strict formatting guidelines, enhancing overall output quality during each shift.
- Transferred information from documented television diaries onto Arbitrons' record system on a daily basis.
Retail Specialist
Hecht's Department Store
10.1990 - 02.1992
- Improved customer satisfaction by providing personalized assistance and product recommendations.
- Increased sales revenue by promoting store promotions and upselling products.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted customers'' attention.
- Utilized POS systems efficiently for accurate transactions and inventory management purposes.
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
Clerk Typist
Comptroller Of The Currency
05.1989 - 08.1990
- Reorganized the law department personnel files.
- Processed merit pay increase and promotion forms.
- Retrieved, recorded and distributed updated law books.
- Enhanced office efficiency by performing accurate data entry and document processing tasks.
- Supported team members by managing multiple administrative tasks, including filing and scheduling appointments.
- Streamlined communication within the organization through timely responses to emails and phone calls.
- Ensured accuracy of records by consistently updating and maintaining databases with up-to-date information.
- Contributed to a well-organized office environment through thorough file management and record-keeping practices.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Provided diverse clerical support to business personnel.
Education
Bachelor of Science - Professional Communication
Florida State University
Panama City, FL12.2025
Skills
- Conflict Resolution
- Critical Thinking
- Professionalism
- Time Management
- Interpersonal Skills
- Attention to Detail
- Effective Communication
- Maintaining Confidentiality
- HIPAA Compliance
- Patient Relations
- Verbal and Written Communication
- Explaining Policy and Procedures
- Relationship Building
- Public Speaking
Honor Societies
National Society of Collegiate Scholars (September 2020)
Garnet Key Honor Society (April 2024)
Lambda Pi Eta National Communication Association Honor Society (April 2024)
Volunteer
Toddler Sunday School Teacher
Mom, Pops, & Tots Coordinator
School Health Room Aid
Parent Classroom Volunteer
Vacation Bible School Teacher (Toddler-Teens)
J.E.W.E.L.S Women Ministry Leader
Assistant Youth Mission Coordinator
Timeline
Homemaker
Self Employed
05.2004 - Current
Patient Referral Coordinator
United States Air Force
10.2003 - 04.2004
Medical Clerk
United States Air Force
10.2001 - 10.2003
National IRS Coordinator
Arthur Andersen LLP
05.1998 - 07.2001
Data Entry Operator
Ober United Travel Agency
06.1994 - 10.1997
Data Entry Operator
Arbitron
07.1993 - 01.1994
Retail Specialist
Hecht's Department Store
10.1990 - 02.1992
Clerk Typist
Comptroller Of The Currency
05.1989 - 08.1990
Bachelor of Science - Professional Communication
Florida State University