JULIET CORTEZ

Main Function:

• A customer service staff is responsible for providing customer related services, selling products, and addressing customer related issues. A customer service staff associate is also responsible for daily cash responsibilities and providing accurate accounting of daily receipts.

Duties and Responsibilities

In addition to the shared basic responsibilities of all

Publix associates, a customer service staff

associate's responsibilities include, but are not

limited to, the following. A customer service staff

associate :

• assists customers and delivers premier customer service
• resolves customer issues or escalates them to management if necessary, cashes customer checks
• sells stamps, process money services( money orders, money transfers through western union)
• operates a register and calculator as needed
• answers and directs telephone calls
• performs daily bookkeeping procedures such as balancing and reconciling cash drawers
• maintains office accountability
• prepares deposits(cash, checks, food stamps, and other forms of tenders)
• has direct custody of the safe under the direction of a customer service manager
• maintains security of the cash office
• operates all cash office equipment
• closes the cash office
• coordinates the front-end in the absence of the customer service team leader or manager and assists in other duties as assigned.

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Safe Balancing ( Opening and Closing Cash Office)
• Delivered prompt service to prioritize customer needs.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Cross-trained and backed up other customer service managers.

• Increased brand awareness by developing and implementing innovative marketing campaigns, by joining dive expos in different countries with the Department of Tourism Philippines.
• Planned and executed events and marketing programs to increase qualified leads.
• Planned and executed marketing campaigns to target groups, areas and wider community even to non-divers, group tours.
• Coordinates with Dive operators and Dive travels agencies, issues invoices and travel vouchers for incoming guests.
• Working remotely

Main Function

A cashier is responsible for operating a register, receiving proper payment, and ensuring the customer leaving the checkout aisle is satisfied.

Duties and responsibilities

• assists customers and delivers premier customer service
• greets customers and responds to their questions
• weighs and scans customer product
• accepts payment and counts back the change, when appropriate
• handles cash and other tenders accurately
• bags groceries, as needed
• keep the register area neat and clean and assists in other duties as assigned.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Built relationships with customers to encourage repeat business.