Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juliet Duncan

Crosby,TX

Summary

Organized Dental Office Manager known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Bring top soft skills including communication, problem-solving, and adaptability to every aspect of the role, ensuring effective team leadership and exceptional patient service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Office Manager

Crosby Dental Center
Crosby, TX
12.2010 - Current
  • Coordinated execution and improvement of daily dental office practices.
  • Maintained patient records, scheduled appointments, and handled billing inquiries.
  • Provided guidance to staff on insurance coverage and payment options for patients.
  • Resolved customer complaints in a timely manner by investigating issues thoroughly.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
  • Prepared monthly reports summarizing activity within the dental practice for review by senior management.
  • Coordinated with dental providers regarding patient care and scheduling needs.

Correctional Officer

Texas Department Of Criminal Justice
Livingston, TX
07.2020 - 10.2021
  • Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
  • Inspected cells and other areas for contraband and safety hazards.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
  • Directed visitor sign-in, documenting processes and completing appropriate visitation logs.

Education

High School Diploma -

Royal High School
Simi Valley, CA
06-1989

Skills

  • Patient record management
  • Appointment scheduling
  • Billing inquiries handling
  • Insurance verification
  • Operational oversight
  • Account reconciliation
  • Payroll and accounts payable and receivable
  • Bookkeeping with QuickBooks

Certification

  • CPR Basic Life Support Certified

Timeline

Correctional Officer

Texas Department Of Criminal Justice
07.2020 - 10.2021

Office Manager

Crosby Dental Center
12.2010 - Current

High School Diploma -

Royal High School

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