Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Juliet Foley

Tarpon Springs,FL

Summary

Personable Intake and Housing Coordinator at Homeless Empowerment Program committed to creating positive communication and a secure welcoming feel for guests, as well as fellow staff. Skilled in processing applications and ensuring client privacy, while maintaining a welcoming atmosphere. Expertly training staff and coordinating with external agencies, to provide a full range of supportive services. Proven problem-solving capabilities and ability to manage crisis situations, while fostering a supportive environment for all.

Overview

22
22
years of professional experience

Work History

Intake and Housing Coordinator

Homeless Empowerment Program
05.2011 - Current
  • Welcome new guests and inform them of the services available. Instruct them in the intake process and ensure a smooth check in
  • Guide guests to their rooms and ensure comfortable accommodations for personal needs
  • Review and approve applications and input data into internal and county shared computer databases, as well as review rules and regulations with new clients, to complete their shelter check-in
  • Process rent assistance applications and distribute payments for county housing assistance
  • Train front desk staff and cover front desk reception- prepare files and application packets, sort mail, supply resources for customers, alert staff of appointments and create employee training manual
  • Train support staff to enter client information, while remaining within business compliance and maintaining the client's record privacy (HIPAA)
  • Coordinate with multiple outside agencies, including shelters, hospitals, VA and shelters, to schedule weekly intakes for new clients
  • Prepare purchase orders and order and distribute supplies for departments
  • Answer multiline main phone, to transfer calls to appropriate departments and record messages
  • Alert emergency services or police for urgent or medical situations

Patient Liaison

Directions For Living
12.2003 - 04.2011
  • Facilitated communication between patients, families and healthcare providers
  • Maintained patient records and updated electronic health systems to safeguard data
  • Created patient treatment plans, to comply with providers' orders and insurance requirements
  • Answered incoming calls, scheduled appointments and filed medical records

Education

Bachelor Of Arts - Psychology

Florida Atlantic University
Boca Raton, FL

Associate Of Arts - Psychology

St Petersburg College
Clearwater, Fl

Diploma With Honors -

East Lake High School
Tarpon Springs, FL

Skills

  • Greet, check in visitors/clients
  • Process applications- electronic and paper
  • Host campus tours
  • Order supplies and submit receipts and purchase orders
  • Train front desk reception and support staff
  • Maintain client records privacy and comply with business protocol
  • Set up guests rooms
  • Distribute supplies to departments around campus
  • Track community service hours and room occupancy
  • Make invite calls and prepare welcome packets and certificates for monthly groups
  • Schedule new residents intake dates, assign staff, rooms
  • Assist in planning and set up for staff support events and activities
  • Submit daily and monthly reports and updates- occupancy, supplies, funding sources
  • Clean out rooms after guests check out
  • Place work orders for repairs to ensure safety
  • Collaborate with IT department to create and support staff for software data entry
  • Coordinate coverage and fill in for other departments, in staff absence

Interests

  • Getting involved in local advocacy groups to promote positive change in the community
  • Participating in fundraising events to support local charities, schools, or community projects
  • Exploring various forms of art, such as theater, museums, and local history, to nurture creativity and personal growth
  • DIY and Home Improvement- There's always room to learn a new skill!

Timeline

Intake and Housing Coordinator

Homeless Empowerment Program
05.2011 - Current

Patient Liaison

Directions For Living
12.2003 - 04.2011

Bachelor Of Arts - Psychology

Florida Atlantic University

Associate Of Arts - Psychology

St Petersburg College

Diploma With Honors -

East Lake High School

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Juliet Foley