Juliet Hearon
Cape May
Summary
Dynamic and results-driven professional with extensive experience in management and customer service at both fine and casual dining. Recognized for exceptional problem-solving and time management skills, I excel in fostering team collaboration and enhancing customer satisfaction. Proven ability to lead teams effectively while maintaining a high-quality service environment.
Overview
9
9
years of professional experience
Work History
Food Runner
The Washington Inn
03.2016 - 04.2020
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Manager
Big Wave Burritos
03.2018 - 11.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Barista
Golden Stop
07.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Manager
King's Ice Cream Parlour
01.2022 - Current
- Established the business
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed payroll, daily deposits, and cost controls.
Education
High School Diploma -
Lower Cape May Regional High School
Cape May, NJ06-2017
No Degree - Math of Science
Atlantic Cape Community College
Mays Landing, NJSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Exceptional customer service
- Team leadership
- Adaptive and creative
- POS systems
Timeline
Barista
Golden Stop
07.2022 - Current
Manager
King's Ice Cream Parlour
01.2022 - Current
Manager
Big Wave Burritos
03.2018 - 11.2024
Food Runner
The Washington Inn
03.2016 - 04.2020
High School Diploma -
Lower Cape May Regional High School
No Degree - Math of Science
Atlantic Cape Community College
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