Juliet Heredia
Dunnellon,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Customer Service Representative
Stonica
04.2022 - 07.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Trained new staff members in customer service techniques.
Medical Receptionist/Phlebotomist
Lsl Medical Center
08.2021 - 04.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Sales Associate
Macys
06.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Food Service Worker
Wellness Community Center
09.2020 - 12.2020
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Phlebotomy Technician Certificate - Phlebotomy
New Professions Technical Institute
Coral Gables, FL08.2021
High School Diploma -
Penn Foster High School
Scranton, PA05.2020
Skills
- HIPAA Guidelines
- Mentoring
- Fraud Prevention
- Customer Service
- Customer Accounts Management
- Cash Handling
- Conflict and Issue Documentation
- Greeting Visitors
- Administrative Support
- Credit and Cash Payments
- Effective Planning
- Payment Processing
- Sales Expertise
- Guest Satisfaction
- Office Management
- Listening Skills
- Verifying Reservations
- Office Operations
- Inventory Oversight
- Problem-Solving Skills
- Transaction Processing
- Records Preparation
- Software Applications
- Bank Deposits
- Customer Inquiries
- Purchase Orders
- Medical Records Management
- Cash Register Operations
- Supply Replenishment
- Inbound Phone Calls
- File Management
- Daily Reports
- Mail and Packages
- Business Correspondence
- Service Dispatching
- Front Desk Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist/Customer Service Representative
Stonica
04.2022 - 07.2023
Medical Receptionist/Phlebotomist
Lsl Medical Center
08.2021 - 04.2022
Sales Associate
Macys
06.2021 - 08.2021
Food Service Worker
Wellness Community Center
09.2020 - 12.2020
Phlebotomy Technician Certificate - Phlebotomy
New Professions Technical Institute
High School Diploma -
Penn Foster High School
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