Juliet Jones
Winter Haven
Summary
Dynamic professional with a proven track record at Verizon, excelling in customer service and problem-solving. Recognized for consistently exceeding performance metrics while fostering teamwork and collaboration. Adept at navigating complex software systems, enhancing efficiency, and ensuring client satisfaction through effective communication and a friendly, positive attitude.
Overview
2026
2026
years of professional experience
Work History
Legoland
Merlin Entertainments Group Ltd.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Representative
Verizon
03.2024 - 07.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Homes High School
Covington, KySkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Call Center Representative
Verizon
03.2024 - 07.2025
Legoland
Merlin Entertainments Group Ltd.
Homes High School
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