Juliet Kennedy
Las Vegas,NV
Summary
Dynamic business owner with a proven track record at Rose Shack Florist, excelling in customer relations and financial management. Achieved significant revenue growth by implementing strategic marketing initiatives and optimizing operational efficiency. Skilled in employee training and relationship building, fostering a high-performing team dedicated to exceptional service and client satisfaction.
Overview
24
24
years of professional experience
Work History
Business Owner
Rose Shack Florist
04.2012 - 07.2025
- Developed marketing strategies that enhanced brand visibility and attracted new clientele.
- Trained and mentored staff on sales and marketing techniques and customer interaction and satisfaction best practices.
- Implemented cost control measures, enhancing profitability while maintaining service quality.
- Analyzed market trends to identify growth opportunities and adjust business strategy accordingly.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Evaluated business performance regularly, identifying areas for improvement and strategic growth opportunities.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and mentored staff on best practices for customer service and sales techniques.
- Developed and implemented operational strategies to enhance efficiency and customer satisfaction.
- Managed inventory systems to optimize stock levels and reduce waste.
- Oversaw financial planning, budgeting, and forecasting to ensure profitability.
- Established strong vendor relationships to secure favorable terms and pricing.
Business Owner
Muir Marketing
11.2001 - 01.2012
- Developed a high-performing team through effective recruitment, training, and performance management.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Implemented technology solutions to streamline workflows and improve productivity.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Education
No Degree - General Studies
Frances Bardsley
Essex, EnglandSkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Employee training
- Business development
- Strategic Decision-making
- Financial management
- Sales development
Timeline
Business Owner
Rose Shack Florist
04.2012 - 07.2025
Business Owner
Muir Marketing
11.2001 - 01.2012
No Degree - General Studies
Frances Bardsley
Awards
Numerous sales and marketing awards spanning my years in the hospitality industry.