Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

JULIET LABASTIDA

Midland,USA

Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Ticket Processor

Select Water Solutions
02.2023 - Current
  • Prepared reports on various projects for management review.
  • Compiled statistical data from various sources for analysis.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Maintained positive working relationship with fellow staff and management.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Assisted with month-end closing tasks, including ticket processing and financial report creation.
  • Created detailed reports summarizing accounts receivable activity within specified time periods.
  • Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
  • Work with open invoice and requesting approvals for payment by customer.
  • Processed new customer forms to set up accounts in system.
  • Prepared and submitted accounting documents and reports for review, authorization and processing.

Customer Service Representative

D&D Home services
07.2021 - 02.2023
  • Answered customer inquiries and provided accurate information regarding plumbing, electrical, and heating and air conditioning services.
  • Answered customer inquiries via phone, email, and chat.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Updated databases with new and modified customer data.

Shift Supervisor

Starbucks
05.2019 - 06.2021
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Provided on-the-job training to new staff members.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Identified areas of improvement within the department and implemented necessary changes.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Resolved conflicts between staff members in a timely manner.
  • Collaborated with management to plan special events or promotions.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Recruited, hired, and mentored new team members.
  • Assisted general manager with operations game plan and company initiatives implementation.

Accounting Assistant

Constanza Quintero
02.2017 - 04.2019
  • Answered customer inquiries regarding their billing or payment status.
  • Worked closely with auditors during year-end audits to provide necessary documentation.
  • Performed bookkeeping and accounting consulting services.
  • Reconciled computer reports with manually maintained ledgers.
  • Assisted with month-end and close processes, preparing necessary journal entries.
  • Coded invoices to maintain organized and accurate records.
  • Checked figures and postings for correct entry and proper codes.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Produced reliable reports by checking financial statements for accuracy.
  • Assisted with tax preparation and filing, including sales tax and income tax returns.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Organized and scheduled meetings and appointments for management.

Education

Land Energy Management

Midland College
Midland, Texas
05-2024

High School Diploma - undefined

America
02.2017

Skills

  • Billing and coding

  • Administrative tasks

  • Multitasking

  • Team building

  • Excellent Communication

  • Attention To Detail

  • Problem-Solving

  • Safety trained

  • Invoice Processing

  • Collections understanding

  • Open invoice

  • Excel

  • Teams

  • Spira system

  • Regulatory North Dakota site for oil and gas

  • SQL server reporting services

  • Petro Path

  • Dayforce

  • Customer relations

  • Planning

  • Lease interpretation

  • Railroad commission

  • Oil and gas contracts

  • BOEM

  • BSEE

  • Running title & interpreting conveyances instruments

  • Negotiating oil and gas leases

Languages

English: Native/ Bilingual
Spanish: Native/ Bilingual

Certification

Midland College Professional Land Management Certificate Program.

Timeline

Ticket Processor

Select Water Solutions
02.2023 - Current

Customer Service Representative

D&D Home services
07.2021 - 02.2023

Shift Supervisor

Starbucks
05.2019 - 06.2021

Accounting Assistant

Constanza Quintero
02.2017 - 04.2019

High School Diploma - undefined

America

Land Energy Management

Midland College

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JULIET LABASTIDA