Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliet London

McDonough,GA

Summary

Smoothly oversee front offices with strong leadership and team management abilities focused on delivering unparalleled support to staff and customers. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well-organized manager with in-depth understanding of financial and operational processes.

Overview

17
17
years of professional experience

Work History

Front Office Associate /Reservation

Hilton Garden Inn Airport
11.2021 - 09.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.

Front Office Associate\Night Auditor

Home2 Suites
06.2020 - 01.2022
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Prepared weekly employee work schedules to meet operational needs.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered calls to take messages or redirect calls to appropriate colleagues.
  • Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Assistant

Southey's International Realty
01.2019 - 09.2019
  • Greeting clients, answering the telephone, and making follow-up calls
  • Preparing correspondence, scheduling meetings, and making travel arrangements
  • Preparing listing materials and posting property listings
  • Managing a client database and preparing reports.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Assisted manager in all aspects of business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Reviewed and edited documents for accuracy, grammar and clarity.

General Manager/Wedding Coordinator

The Atrium Hotel at Ironshore
01.2009 - 11.2018
  • Increased management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and aims; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; supplying educational opportunities
  • Developed a strategic plan by studying technological and financial opportunities; presenting assumptions; recommending goals
  • Accomplished subsidiary aims by setting up plans, budgets, and results measurements; distributing resources; reviewing progress; making mid-course corrections
  • Coordinated efforts by setting up procurement, production, marketing, field, and technical services policies, and practices; coordinating actions with corporate staff
  • Build company's image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices
  • Maintained quality service by proving and enforcing organization standards
  • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; setting up personal networks; benchmarking ultramodern practices; taking part in professional societies
  • Contributed to team effort by carrying out related results as needed.
  • Worked closely with clients to develop personalized wedding plan that fit within budget.
  • Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Improved marketing to attract new customers and promote business.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Restaurant and Bar

Coral Cliff Entertainment Resort
01.2007 - 01.2010
    • Carefully interviewed, selected, trained, and supervised staff.
    • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Led and directed team members on effective methods, operations, and procedures.
    • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
    • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
    • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
    • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
    • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Education

ONQ Project Management System Interacting PBX OperatingONQ Front Desk\Customer Service Night Auditing –ONQPM -

Hilton Hotel

Diploma - Hotel Resorts Operation and Travel and Tourism

Trend College

The American Hotel &Motel Association -

The American Hotel and Motel Association

Certification in Hospitality - Hospitality

Jamaica Institute of Business Career
Jamaica

Certification: Hospitality Human Resources, Front Office Procedures, Hospitality Purchasing Management, Food and Beverages Control and Hotel/Motel Sales Promotions -

1992

Skills

  • Professional Skills
  • Office Administrator Event Planning
  • Guest Relations
  • Sales and Marketing Customer Service
  • Office Procedures
  • Administrative
  • Telemarketing
  • Hotel Management
  • Restaurant and Bar Management
  • Receptionist Duties
  • Filing Documents
  • Clerical Experience
  • Exceptional Customer Service
  • Office Operations

Timeline

Front Office Associate /Reservation

Hilton Garden Inn Airport
11.2021 - 09.2023

Front Office Associate\Night Auditor

Home2 Suites
06.2020 - 01.2022

Assistant

Southey's International Realty
01.2019 - 09.2019

General Manager/Wedding Coordinator

The Atrium Hotel at Ironshore
01.2009 - 11.2018

Restaurant and Bar

Coral Cliff Entertainment Resort
01.2007 - 01.2010

ONQ Project Management System Interacting PBX OperatingONQ Front Desk\Customer Service Night Auditing –ONQPM -

Hilton Hotel

Diploma - Hotel Resorts Operation and Travel and Tourism

Trend College

The American Hotel &Motel Association -

The American Hotel and Motel Association

Certification in Hospitality - Hospitality

Jamaica Institute of Business Career

Certification: Hospitality Human Resources, Front Office Procedures, Hospitality Purchasing Management, Food and Beverages Control and Hotel/Motel Sales Promotions -

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Juliet London