Juliet Medrano
Van Nuys,CA
Summary
I am a hard working and passionate employee who loves to help others. I am a fast learner who is always willing to support and go that extra mile for my Participants. I like to seek professional challenges and is always ready and willing to learn more from my colleagues. Willing to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Case Manager
Hope The Mission
07.2023 - 05.2024
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Responsible for providing support to homeless individuals in getting Document ready in order to obtain permanent housing.
- Assist participants in obtaining move-in assistance.
- Assist participants to NA and AA meetings on a regular basis.
- Responsible to develop a Housing & Service Plan (HSP) to streamline Participants towards permanent housing acquisition such as credit repair, legal aid, housing rights, etc.
- Navigate Participants to permanent housing placement or programs that will assist with safe an stable housing.
- Assist Participants with transportation to obtain DMV and Social Security Office to obtain documents such as ID and SSC. Also assist Participants to DPSS office, Dr appointments and Dental appointments.
- Follow-up with each Participant on a regular basis to ensure that they are making progress towards their goals, HSP, Case Notes, housing applications, housing vouchers, lease agreements, 90-day extensions, and Exit Reports.
- Knowledge of HMIS Clarity Database.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Case Manager
Hope The Mission
10.2022 - 05.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Responsible for providing support to homeless individuals in getting Participants Document ready.
- Assist Participants in obtaining move-in assistance.
- Assist participants to AA and NA meetings on a regular basis
- Responsible to develop a Housing & Service Plan (HSP) to streamline Participants towards permanent housing and specific goals.
- Connect Participants to community resources that will support the goal of obtaining permanent housing acquisition such as credit repair, legal aid, housing rights, etc.
- Navigate Participants to permanent housing placement or programs that will assist with safe and stable housing.
- Assist Participants with transportation to obtain Documents, Dr appointments, Dental appointments, DMV, Social Security Office, and DPSS Office, etc.
- Follow-up with each Participant on. regular basis to ensure that they are making progress towards their goals, HSP, case notes, housing applications, housing vouchers, lease agreements, 90-Day Extensions and Exit reports.
- Knowledge of HMIS Clarity Database,
CSM-Client Service Monitor
Hope Of The Valley
05.2022 - 10.2022
- Assisted with Participants Intake.
- Followed through with Participants requests to resolve problems.
- Attend to Participants needs.
- Serve Participants meals
- Actively listened to Participants, handled concerns quickly and deescalate major issues.
- Correspond with Program Manager and Case Managers.
- Light janitorial work.
Phone Operator
Around The Clock Answering Service
01.2021 - 10.2022
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Answered average of 400 calls per day and directed to appropriate departments and personnel.
- Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Used company's paging system to immediately contact specific personnel.
- Maintained accurate directory of all personnel and phone extensions.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate records of calls placed and received.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Billing
Phone Operator
Around The Clock Answering Service
07.2016 - 10.2019
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Pleasantly greeted all callers and asked how to be of assistance.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered average of 400 calls per day and directed to appropriate departments and personnel.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Used company's paging system to immediately contact specific personnel.
- Maintained accurate directory of all personnel and phone extensions.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Billing
Bakery Clerk
Food 4 Less
05.2016 - 10.2016
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Inspected goods to establish accurate pricing and labeling.
- Used utensils and equipment to portion, wrap and display bakery items.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Onsite Apartment Manager
1ST London Realtors
01.2000 - 11.2012
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Managed property financial records by collecting rent from 17 tenants and reconciling monthly accounts payable and receivable.
- Utilized social media, banners and signs to advertise vacant apartments.
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Onsite Apartment Manager
JD Eick & Co.
10.1996 - 06.2000
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Managed property financial records by collecting rent from 17 tenants and reconciling monthly accounts payable and receivable.
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Utilized banners and signs to advertise vacant apartments.
Education
High School Diploma -
Van Nuys Community Adult School
Van Nuys, CA06.1991
Skills
- Treatment Planning
- Verbal and Written Communication
- Case Planning and Management
- Community Resources
- Telephone Etiquette
- Annual Case Reviews
- Documentation
- Onsite Facility Touring
- Team Meetings
- Income Verification
- Multitasking and Organization
- Case Notes
- Case Conferences
Timeline
Case Manager
Hope The Mission
07.2023 - 05.2024
Case Manager
Hope The Mission
10.2022 - 05.2023
CSM-Client Service Monitor
Hope Of The Valley
05.2022 - 10.2022
Phone Operator
Around The Clock Answering Service
01.2021 - 10.2022
Phone Operator
Around The Clock Answering Service
07.2016 - 10.2019
Bakery Clerk
Food 4 Less
05.2016 - 10.2016
Onsite Apartment Manager
1ST London Realtors
01.2000 - 11.2012
Onsite Apartment Manager
JD Eick & Co.
10.1996 - 06.2000
High School Diploma -
Van Nuys Community Adult School