Summary
Overview
Work History
Education
Skills
Certification
CORE COMPETENCES
Timeline
Generic

Juliet Omoba

Chicago,IL

Summary

An experienced and empathetic Mental Health professional, a well-seasoned Project Manager, Coordinator/Scrum Master with over 6 years’ experience and a cheerful disposition, able to relate to people from all walks of life. Multi-tasker, patient and kind with a flexible mindset, excellent organizational and decision-making abilities, advocate for clients and customers. Servant-leader well-versed in coordinating fast-paced, versatile, and evolving projects with onshore and offshore teams. Demonstrated ability to motivate, lead, and coach leadership/scrum teams across multiple locations. Skilled in identifying and removing impediments, keeping teams focused, and delivering value in a fast-paced and dynamic environment.

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Psychiatric Rehabilitation Services Coordinator (PRSC)

Southview Manor
01.2024 - Current
  • Follow up and help Maintain and enforce all facility rules and regulations
  • Complete all documentation as required by federal, state, local and facility policies
  • Assist in the overall functioning of the behavioral health unit
  • Attend and Participate in all team meetings and supervisions as scheduled by the PRSD
  • Report any signs of resident abuse or neglect immediately
  • Advocate, respect and enforce all resident rights
  • Completion of caseload MDS assessment on a timely basis.
  • Maintain Personnel and Professional high standards of practice
  • Review and assist residents in understanding their individual treatment plan and program
  • Monitor resident in areas of self-directed care and overall compliance
  • Administer proper oversight of overtime, productivity and staff utilization
  • Ensured compliance with state and federal regulations by maintaining accurate documentation and timely reporting
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times
  • Supervised psych services staff and ensured effective orientation, training and ongoing competency
  • Coordinated facility admissions, discharge and distribution of caseload
  • Produced and supervised daily as well as biweekly staffing schedules to ensure staffing level requirement
  • Liaised with patients, families and support departments to adequately plan for resident rehabilitation needs.
  • Conducted regular performance reviews of staff members, offering constructive feedback and setting clear expectations for ongoing improvement
  • Coordinated scheduling for staff, ensuring optimal coverage and efficient operations.
  • Developed and maintained communication channels among departments to enhance collaboration.
  • Implemented new administrative procedures to streamline workflows and reduce errors.
  • Analyzed feedback from residents to improve service delivery and resident satisfaction rates.
  • Led project initiatives that enhanced facility management efficiency and resource allocation.
  • Facilitated staff meetings to discuss operational challenges and develop strategic solutions.
  • Oversaw compliance with health regulations, ensuring high standards of safety and cleanliness across the facility.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

Project Coordinator

University College London
07.2022 - 12.2023
  • Coordinated all project management activities, resources, equipment, and information.
  • Assigned tasks to internal teams and managed schedules.
  • Prepared Excel spreadsheets, reports, and PowerPoint presentations for tracking and informing stakeholders
  • Completed 95 percent of projects on time and within budget.
  • Coordinated a refurbishment project for a private university.
  • Provided administrative support to project managers and engineers.
  • Upheld all compliance and regulatory requirements.
  • Worked both independently and in partnership with the senior manager and the direct marketing specialist.
  • Coordinated project timelines and resources to ensure alignment with academic program objectives.
  • Facilitated communication between stakeholders to streamline project workflows and enhance collaboration.
  • Implemented process improvements to optimize resource allocation and increase project efficiency.
  • Developed comprehensive project documentation to support transparency and accountability among teams.
  • Managed scheduling of meetings, workshops, and events to maximize engagement from participants and stakeholders.
  • Assisted in budget tracking and reporting to maintain financial oversight of multiple projects simultaneously.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Prepared meeting agendas and minutes for distribution and record keeping.

Mental Health Professional (Social Worker)

CareFirst London UK
03.2019 - 06.2021
  • Liaised with GP's and other key partner agencies to develop and maintain multi-disciplinary working.
  • Provide a high-quality comprehensive assessment for Service Users
  • Worked closely with the Crisis Resolution Home Treatment Team to carry out assessments and consider admission to hospital
  • Consider referrals and assess for both Guardianship and Community Treatment Orders
  • Assist in Managing mealtimes liaising with dietary staff when necessary
  • Document assessments, interventions, contacts and provision of services.
  • Review Relevant Behavioral Reports and follow up with appropriate documentation
  • Assisted other departments in managing resident behavior
  • Attend in all services and participate in continuing education
  • Documented patient records accurately with regular updates as applicable
  • Communicated with families and care teams to ensure seamless care transitions
  • Delivered evidence-based therapeutic interventions to support client mental health and wellbeing.
  • Conducted comprehensive assessments to identify client needs and develop tailored treatment plans.
  • Facilitated group therapy sessions, promoting peer support and enhancing coping skills among participants.
  • Collaborated with multidisciplinary teams to coordinate care and ensure holistic treatment approaches.
  • Mentored junior staff, fostering professional development and enhancing team effectiveness in service delivery.
  • Implemented quality improvement initiatives, optimizing service delivery processes for enhanced client outcomes.
  • Engaged in community outreach programs to raise awareness of mental health resources and services available.
  • Developed training materials for staff workshops on trauma-informed care principles and practices.
  • Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
  • Provided clients with recommendations to community resources.

Scrum Master/ Business Analyst

TFL (Transport for London)
02.2017 - 12.2018
  • Facilitated ceremonies (daily standup, sprint planning) to ensure smooth functioning of the delivery team.
  • Work with development team to drive team velocity, manage and plan team capacity.
  • Coached and Trained Scrum team and business stakeholders on Definition of Ready and Done as applicable.
  • Coached and mentored development team members around Agile methodologies.
  • Developed training plans and identified team training and tool needs.
  • Understand, identify and encourage behaviors necessary to drive maturity in an agile environment.
  • Demonstrate the ability to build trust and cohesion with the development team(s).
  • Worked with the Program Manager to define quality measures for each sprint and define critical success factors for the development team.
  • Facilitated Scrum ceremonies to enhance team collaboration and transparency.
  • Coached cross-functional teams on Agile principles and best practices.
  • Implemented process improvements, resulting in increased team efficiency and productivity.
  • Managed product backlogs, prioritizing tasks based on stakeholder feedback and project goals.
  • Collaborated with Product Owners to define project scopes and deliverables effectively.
  • Guided teams through continuous improvement cycles, fostering a culture of accountability and growth.
  • Monitored project progress, identifying risks and facilitating resolutions to ensure timely delivery.
  • Developed training materials for Agile methodologies, enhancing team skillsets and knowledge retention.
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Implemented continuous improvement initiatives through regular retrospective meetings with the team.

Scrum Master/ Business Analyst

Halifax Bank
01.2015 - 01.2017
  • Presented business case report and relevant documentation as recommended solution
  • Facilitated requirements gathering sessions with business clients and other stakeholders
  • Interviewed business clients to analyze business requirements.
  • Orchestrated meetings for production, and project teams to support end to end project delivery
  • Analyzed data flow and translated them to the right end user
  • Assisted in sprint planning, performing User Acceptance Testing - UAT
  • Worked with the Quality Assurance (QA), agile and product development teams
  • Defined/refined user stories delivered by sprints (agile software development) and iterations
  • Facilitated Scrum ceremonies to enhance team collaboration and transparency.
  • Coached cross-functional teams on Agile principles and best practices.
  • Implemented process improvements, resulting in increased team efficiency and productivity.
  • Managed product backlogs, prioritizing tasks based on stakeholder feedback and project goals.
  • Collaborated with Product Owners to define project scopes and deliverables effectively.
  • Guided teams through continuous improvement cycles, fostering a culture of accountability and growth.
  • Monitored project progress, identifying risks and facilitating resolutions to ensure timely delivery.
  • Developed training materials for Agile methodologies, enhancing team skillsets and knowledge retention.
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
  • Managed product backlog effectively, prioritizing high-value items for faster completion.

Project Manager/ Business Analyst

London Borough of Hackney
07.2013 - 02.2015
  • Collaborated with the product owner to write clear user stories
  • Engaged stakeholder to ensure project deliverables aligned with the stakeholders' vision and strategy
  • Ran sprint and released planning workshops to estimate user stories against team velocity.
  • Engaged in daily stand-up to monitor progress, sprint planning meetings to create sprint backlog
  • Agree time-box estimation for the delivery of finished work to the customer.
  • Facilitated product showcases at the end of each sprint for stakeholders
  • Ensured product increment and any potential new Product Backlog items are identified.
  • Prepared and produced project plan outlining project resource requirements, duration and cost
  • Prepared the UAT test script and piloted end user training with managers and employees
  • Led cross-functional teams to deliver community projects on time and within budget.
  • Developed project plans, timelines, and resource allocations for multiple initiatives.
  • Facilitated stakeholder engagement sessions to gather feedback and ensure alignment with community needs.
  • Implemented risk management strategies to mitigate potential project delays or issues.
  • Mentored junior project managers, fostering skills development and enhancing team performance.
  • Analyzed project outcomes to identify lessons learned and drive continuous improvement efforts.
  • Established performance metrics to evaluate project success and inform future planning initiatives.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

Education

Master of Science - Project Management

Northumbria University
London UK
06.2020

MBA -

Cardiff Metropolitan University
London UK
07.2017

Bachelor of Science - Psychology

University of East London
London UK
06.2007

Skills

  • Regulatory compliance expertise
  • Data analysis expertise
  • Advanced Microsoft Office skills
  • Clear verbal and written communication
  • Detail-oriented task management
  • Effective problem-solving
  • Efficiently prioritizing multiple responsibilities
  • Patient and stakeholder advocacy
  • Effective time management
  • Conflict management
  • Clear communication
  • Discretion and confidentiality

Certification

  • Certified Scrum Master through Scrum Institute (CSM1)
  • Certified Product Owner through Scrum Institute (CSPO)

CORE COMPETENCES

Patient/Customer Care, Communication, Teamwork, Organizational Skills, Behavioral Management, Word, Excel, PowerPoint, Outlook, Azure DevOps, JIRA, MS Visio, MS Project, Power BI Rally, Zoom, Miro, Confluence, Microsoft Teams, SharePoint, WebEx, Skype, PointClickCare (PCC) MDS timely completion etc.

Timeline

Psychiatric Rehabilitation Services Coordinator (PRSC)

Southview Manor
01.2024 - Current

Project Coordinator

University College London
07.2022 - 12.2023

Mental Health Professional (Social Worker)

CareFirst London UK
03.2019 - 06.2021

Scrum Master/ Business Analyst

TFL (Transport for London)
02.2017 - 12.2018

Scrum Master/ Business Analyst

Halifax Bank
01.2015 - 01.2017

Project Manager/ Business Analyst

London Borough of Hackney
07.2013 - 02.2015

Master of Science - Project Management

Northumbria University

MBA -

Cardiff Metropolitan University

Bachelor of Science - Psychology

University of East London

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