Juliet Ortega
Oceanside,California
Summary
Proactive Pet Hotel Lead always ready for diverse animal needs. Knowledgeable about nutrition, medication and differences between breeds. Maintains health of groups of animals by calmly controlling behaviors and anticipating problems.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Pet Hotel Lead
PetSmart
06.2024 - Current
- Conducted regular facility inspections to identify and address potential hazards or maintenance needs, ensuring guest safety and comfort.
- Addressed client concerns with empathy and professionalism, promptly resolving issues to maintain high satisfaction levels.
- Built strong relationships with clients through transparent communication and exceptional service, leading to increased repeat business and referrals.
- Managed inventory of pet supplies, ensuring adequate stock levels while minimizing waste.
- Maintained detailed records of guest stays, vaccinations, medical conditions, and special needs to ensure personalized care was provided for each animal.
- Coordinated daily schedules for pet enrichment activities such as playtime sessions or grooming appointments based on individual preferences and needs.
- Supervised team members in performing daily cleaning tasks efficiently while adhering to strict sanitation guidelines.
- Contributed ideas during staff meetings to improve overall operations and foster a positive work environment.
- Handled client concerns with empathy and professionalism, resolving issues promptly to maintain high levels of satisfaction.
- Improved customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Streamlined check-in and check-out procedures for increased efficiency and reduced wait times for clients.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
PetsHotel Guest Service
PetSmart
01.2024 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Maintained accurate records of all guest interactions for better understanding of trends and patterns in customer behavior.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Provided backup support for other departments when necessary which resulted in seamless guest experiences across all areas of the hotel.
- Oversaw front desk operations, ensuring accuracy in reservations, billing procedures, and information updates.
Pet Hotel Associate
PetSmart
07.2023 - Current
- Supported fellow team members in managing workload during peak seasons, fostering a collaborative and cooperative work environment.
- Coordinated with outside vendors such as groomers or trainers when necessary to provide additional services requested by clients.
- Collaborated with team members to ensure seamless operations and a positive experience for both pets and their owners.
- Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the hotel.
- Elevated overall guest experience by offering personalized playtime sessions catered to each pet''s preferences and energy levels.
- Assisted in training new staff members on company policies, safety protocols, and animal handling techniques for consistent service delivery.
Pet Care Associate
PetSmart
09.2022 - Current
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Administered medications to animals in treatment and documented changes in condition.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
Style Specialist
Target
06.2022 - 09.2022
- Assisted in the training of new staff members, sharing best practices and proven techniques for achieving sales goals and delivering exceptional customer service.
- Managed returns/exchanges efficiently while adhering to company policies-ensuring continued customer satisfaction.
- Streamlined the process of receiving new shipments by organizing merchandise efficiently according to size, style, and color-expediting inventory management tasks.
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure a positive shopping experience.
Sales Associate
Forever 21
04.2022 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Restaurant Lead
San Diego Zoo Safari Park
02.2020 - 04.2022
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with marketing efforts to attract new customers via targeted promotions or special events at the restaurant.
- Promoted a positive work atmosphere by proactively resolving conflicts within the team through mediation and clear communication.
- Implemented inventory control measures, minimizing waste and reducing food costs significantly.
- Managed daily cash reconciliations, identifying discrepancies swiftly to maintain accurate financial records.
- Evaluated employee performance regularly, providing constructive feedback and identifying opportunities for growth or additional training.
- Trained new employees on restaurant policies, procedures, and standards of service excellence to maintain consistency across the team.
Education
Palomar College
San Marcos, CA 08.2020 - 12.2023
High School Diploma -
Escondido Charter High School
Escondido, CA06.2020
Skills
Animal Behavior Knowledge
Pet care expertise
Staff Training and Development
Creativity and Innovation
Communication abilities
Facility Maintenance
Pet Nutrition Understanding
Cleaning and sanitizing
Teamwork and Collaboration
Customer Service
Problem-Solving
Animal Care
Multitasking Abilities
Medication Administration
Animal Observations
Record-keeping
Timeline
Pet Hotel Lead
PetSmart
06.2024 - Current
PetsHotel Guest Service
PetSmart
01.2024 - Current
Pet Hotel Associate
PetSmart
07.2023 - Current
Pet Care Associate
PetSmart
09.2022 - Current
Style Specialist
Target
06.2022 - 09.2022
Sales Associate
Forever 21
04.2022 - 06.2022
Palomar College
08.2020 - 12.2023
Restaurant Lead
San Diego Zoo Safari Park
02.2020 - 04.2022
High School Diploma -
Escondido Charter High School