Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

JULIET SANCHEZ

Los Angeles,CA

Summary

Dynamic and results-driven professional with a strong background in sales management, customer service, and administrative support. Proven success in leading high-performing teams, increasing customer satisfaction, reducing shrinkage, and driving revenue growth. Highly skilled in problem-solving, team development, and process optimization. Bilingual (English/Spanish) with a commitment to excellence, efficiency, and a proactive mindset.

Overview

9
9
years of professional experience

Work History

Sales Floor Manager

Cookies
03.2019 - Current
  • - Trained and mentored a team of over 10+ sales employees, improving productivity and morale.
  • - Increased sales performance by analyzing KPIs and implementing new floor strategies.
  • - Led customer engagement initiatives, improving satisfaction and repeat business.
  • - Managed shrinkage control, compliance, and floor safety procedures.
  • - Communicated daily goals and performance metrics to boost motivation and results.

Inventory Specialist

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09.2019 - 11.2021
  • - Conducted regular inventory counts and audits to maintain 98% stock accuracy.
  • - Forecasted product needs based on customer trends and sales reports.
  • - Coordinated shipping, ordering, and vendor communications.
  • - Ensured quality control by reviewing merchandise prior to stocking.

Administrative Receptionist

Lawyers for Justice
05.2018 - 06.2019
  • - Managed scheduling and calendars for attorneys and staff across multiple departments.
  • - Handled confidential case documentation with precision and care.
  • - Greeted and directed clients in a high-volume legal office setting.
  • - Answered and routed multi-line phone calls professionally and efficiently.

Intake Assistant

UCLA Health
07.2016 - 01.2018
  • - Provided intake support and guided new clients through sensitive healthcare procedures.
  • - Followed up to ensure documentation compliance and patient satisfaction.
  • - Entered intake assessments and medical data accurately into patient charts.
  • - Offered emotional support to clients navigating health-related distress.

Education

High School Diploma - undefined

East Los Angeles Educational Center
Los Angeles, CA

No Degree - Pharmacy Technician

Northwest College
West Covina

Skills

  • - Sales Strategy & Execution
  • - Legal Administrative Support
  • - Customer Relationship Management
  • - Fluent in Spanish
  • - Inventory Forecasting & Audit
  • - Data Entry & Chart Management
  • - Process Improvement
  • - Spreadsheet & Document Management
  • - Positive, Team-Oriented Leadership
  • - Conflict Resolution & De-escalation
  • - Attention to Detail & Time Management
  • - Phone Etiquette & Active Listening

Accomplishments

    Customer Service / Admin

  • Resolved over 100+ customer complaints per week with 95% satisfaction rating
  • Reduced wait time for appointments by 30% through improved scheduling system
  • Trained 3 new team members who later became top performers

    • Sales / Retail

  • Exceeded monthly sales targets by 20% for 6 consecutive months
  • Increased upsell revenue by $15,000 quarterly through new product bundles
  • Led visual merchandising revamp that boosted foot traffic by 40%

Languages

Spanish
Professional Working

Timeline

Inventory Specialist

Cookies
09.2019 - 11.2021

Sales Floor Manager

Cookies
03.2019 - Current

Administrative Receptionist

Lawyers for Justice
05.2018 - 06.2019

Intake Assistant

UCLA Health
07.2016 - 01.2018

High School Diploma - undefined

East Los Angeles Educational Center

No Degree - Pharmacy Technician

Northwest College

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