Juliet Santana
Doral,FL
Summary
Developed adaptability and customer service skills in a fast-paced retail environment, focusing on providing excellent customer experiences. Leveraged communication and problem-solving skills to resolve customer issues and enhance satisfaction. Seeking to transition into a new field, bringing a strong foundation in teamwork and customer engagement.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Adidas
06.2022 - Current
- Greet customers and help with product questions, selections, and purchases.
- Maintain a clean and organized store environment, enhancing the overall shopping experience for customers.
- Help customers complete purchases, locate items, and join reward programs.
- Handle returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assist in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Train new employees on sales techniques and store procedures, improving team effectiveness.
- Coordinate with the Stock team to expedite the restocking of high-demand items.
Shift Leader
Jersey Mikes Submarines And Salads
05.2021 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL01-2026
High School Diploma -
Ronald W. Reagan Doral Senior High School
Miami, FL06-2023
Skills
- Customer service
- Retail merchandising expertise
- Problem-solving
- Stock replenishment operation
- Teamwork and collaboration
- Customer engagement
- Cash register operation
- Fluent in Spanish
Timeline
Retail Sales Associate
Adidas
06.2022 - Current
Shift Leader
Jersey Mikes Submarines And Salads
05.2021 - 05.2022
Associate of Science - Nursing
Miami Dade College
High School Diploma -
Ronald W. Reagan Doral Senior High School
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