Juliet Serrato Castro
South Gate,CA
Summary
Versatile Online Marketer and Shipping Clerk with a proven track record at MC CREW LTD, excelling in strategic planning and client engagement. Boosted website traffic significantly and enhanced customer satisfaction through innovative solutions and meticulous quality control. Skilled in analytical thinking and team leadership, adept at delivering actionable insights and fostering strong client relationships.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Online Marketer
MC CREW LTD
10.2023 - 10.2024
- Boosted brand awareness through the creation of engaging social media campaigns.
- Developed and implemented techniques for increasing page visits and likes.
- Collected and analyzed data to improve strategies.
- Managed paid search campaigns using Amazon and Shopify platforms.
- Delivered comprehensive digital marketing performance reports to clients, highlighting successes and areas for improvement while providing actionable insights for future campaigns.
- Increased website traffic by implementing effective SEO strategies and optimizing content.
- Conducted in-depth market research to identify trends, opportunities, and competitor analysis for strategic planning purposes.
- Enhanced user experience by conducting thorough website audits and implementing necessary changes.
Shipping Clerk
MC CREW LTD
06.2021 - 09.2023
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Implemented innovative packaging solutions, minimizing product damage during transit.
Education
Bachelor of Arts - Film And Media Studies
University of California, Irvine
Irvine, CA12-2026
Skills
- Time management abilities
- Strategic Planning
- Client Engagement
- Customer Service
- Professionalism
- Analytical Thinking
- Client Relationship Management
- Team building
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Creative Thinking
- Team Leadership
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Marketer
MC CREW LTD
10.2023 - 10.2024
Shipping Clerk
MC CREW LTD
06.2021 - 09.2023
Bachelor of Arts - Film And Media Studies
University of California, Irvine