Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliet Starks

Frisco,Texas

Summary

Enthusiastic about helping individuals get necessary support to meet their needs. Detail-oriented and proactive with good relationship-building skills, hardworking and adaptable. Dependable, serving the diverse needs of individuals through active communication and responsive engagement with peers and leadership. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

37
37
years of professional experience

Work History

Patient Service Representative

Lash Group LLC
03.2021 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Built and maintained positive working relationships with patients and staff.

Patient Services Representative /Contractor

MMC Group
11.2019 - 03.2021
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Used Salesforce to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.

Sales Associate

Macy's
10.2014 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Patient Services Representative

Advocate Aurora Health Care
07.2017 - 07.2019
  • Used EPIC to schedule appointments
  • Assisted patients in filling out check-in and payment paperwork.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Built and maintained positive working relationships with patients and staff.

Buyer

Assurant
03.1987 - 02.2011
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Maintained complete documentation and records of all purchasing activities.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
  • Developed cost-effective purchasing strategies to maintain and improve operational procedures.
  • Developed new strategies to reduce purchasing costs and maintain quality standards.
  • Designed and implemented process improvements to streamline purchasing process.
  • Managed and maintained purchase orders and invoices.
  • Researched and identified new suppliers and vendors.

Education

Bachelor of Arts - Business Communications

Alverno College
Milwaukee, WI
12.2007

Skills

  • Diagnosis Coding Understanding
  • Patient Greeting
  • Interpreting Physician Orders
  • Eligibility Determination
  • System Updates
  • Bookkeeping Support
  • Document Filing
  • Insurance Verifying
  • Payment Collection
  • Scheduling Appointments
  • Customer Service
  • Office Administration
  • Insurance Verification
  • HIPAA Compliance

Timeline

Patient Service Representative

Lash Group LLC
03.2021 - Current

Patient Services Representative /Contractor

MMC Group
11.2019 - 03.2021

Patient Services Representative

Advocate Aurora Health Care
07.2017 - 07.2019

Sales Associate

Macy's
10.2014 - 03.2020

Buyer

Assurant
03.1987 - 02.2011

Bachelor of Arts - Business Communications

Alverno College
Juliet Starks