Juliet Sullivan
Simsbury,CT
Summary
Highly motivated GRC/Risk professional with a proven success in project management, process management, and promoting continuous improvement. Ability to devise innovative solutions to resolve business and technology challenges.
Overview
20
20
years of professional experience
Work History
Manager Technology Risk Reporting, First Line Risk
Webster Bank
11.2022 - Current
- Responsible for synthesizing and reporting on all aspects of Information Technology and Information Security Risk, including metric collection, development and monitoring of management-level performance metrics, ad hoc reporting, and monitoring remediation efforts for reporting purposes
- Prepare materials for regularly scheduled management, executive and Board committees; Information Risk Committee (IRC) and Enterprise Risk Management Committee (ERMC)
- Review and support process owners monthly process reviews ensuring accuracy and driving consistency
- Coordinated and collaborated with IT LOB completing the Risk Assessments
- Assisted with Issue Management support as needed.
VP Sr Enterprise Risk Analyst
Webster Bank
12.2019 - 11.2022
- Responsible to drive the GRC Strategy and liaison between LogicManager and internal IT, translation of business/technical requirements
- Led the implementation of LogicManager with Issue Tracking and collection of Risks, Processes, Entities, Rules/Regulations taxonomies, and initiated the phased collection of controls
- Issue Management Program Owner: led the conversion of Issues and establishing new Issue Management Process, developed training and drove adoption within Internal Audit, Compliance, SOX, ORM, Credit Risk, and several business units, created a monthly reporting package and quarterly to the board
- New Activity Program Owner: Tracking of New activities, assisted with updating of Policy/procedures, and prepared reporting monthly/quarterly to the board
- Led the conversion of 2 LogicManager instances into one instance post-merger with Sterling National bank.
Director, Enterprise Risk Management
The Hartford
04.2018 - 12.2019
- Guide the strategic direction of the GRC program; establish and maintain program roadmap, budget, and prioritization of implementation
- Partner with senior executives across the enterprise to ensure GRC strategy supports overall enterprise goals
- Support evolving GRC process requirements, offering thought leadership, marrying business process and GRC application capabilities, and ultimately supporting solution design
- Coach and mentor 4 high performing GRC team members who are accountable for delivering on a portfolio of ~25 projects annually and managing customer relationships
- Manage RSA Archer vendor relationship and stay current with changes to existing solutions and new product offerings
- Partner with ERM IT to ensure sufficient technical support for the RSA Archer platform
- Participate in industry working groups and other forums to continually advance the program
- Lead, or participate in, other key risk initiatives across ERM.
Assistant Director, Enterprise Risk Management
The Hartford
05.2013 - 04.2018
- Awarded the RSA Archer Innovation Award in 2015 for a custom-built application for HR to track Employee Relations Cases
- Managed /Configured 30 large scale projects and 350+ small scale projects over the past 5 years to support The Hartford’s Governance, Risk & Compliance (GRC) program to include solutions Lead GRC initiatives that span multiple organizations and vary in size and risk
- Responsible for providing consultative process design services, configuring Operational Risk Management / Archer applications and solutions such as; Policy Management, Vendor Management, Risk Management, Enterprise Management, Incident Management, Audit Management
- Actively participating in the development of Governance, Risk and Compliance (GRC) strategy to support The Hartford’s operational risk goals across all businesses
- Support, consult and provide Archer expertise to business and industry partners
- Proven success with building partnerships and collaborating with business partners on operational governance, risk and compliance initiatives.
Business Consultant, Group Benefit Compliance/ Enterprise Compliance
The Hartford
04.2012 - 05.2013
- Managed the DMSys (Law document management system) roll out to 184 users within GB Compliance
- Created an implementation plan and executed roll out of Enterprise Complaint Handling Archer application
- Facilitated Complaint Handling Process Certification and GB Compliance Ad Review through The Hartford’s Process Optimization Management guidelines
- Designed customized SharePoint to track Recoveries across Enterprise Compliance
- Gathered requirements across Enterprise Compliance for the Records Management Refresh Project
- Managed the Fatwire 7.6 Conversion for the GB Compliance website
- Assisted with the project planning and gathered the initial requirements for the GB Compliance Tools and Tech initiative.
Business Analyst, Group Benefit Compliance
The Hartford
06.2010 - 04.2012
- Nominated for Law Department Award of Excellence in recognition for support of the Enterprise Compliance Task Force initiative, a highly visible and complex organizational development initiative
- Redesigned the department’s intranet site, transferring all content from Dreamweaver to Fatwire and SharePoint
- Implemented an Archer application to gain efficiencies for the legislative review process
- Self taught SharePoint and became internal expert and manage all GB Compliances internal SharePoint’s.
Associate Claims Manager, Group Reinsurance Private Label
The Hartford
08.2009 - 06.2010
- Oversee a specialized service and support team of 10 Direct Reports
- Call Center handles 41 different 1-800 lines for GRP’s unique reinsurance business
- Provide customized services for 30+ Ability Analysts by, but not limited to delivering files, filing back files, paper file backs, archiving monthly, mail /fax documentation, copy requests, medical record requests, RMS referrals, and expense payments
- Created new processes for EFT set up, phone coverage, First Notices
- Implemented a rotational position to provide additional back up and opportunities within the team.
Administrative Assistant II, Group Reinsurance Private Label
The Hartford
09.2007 - 08.2009
- Supported RVP of Claims and Director of Life/Ops and LTD/STD Director
- Monthly Report handling, Calendar management, Attendance Tracking, Subject Matter Expert/ contact for HR
- Data Security management, process new hire and terminated employees
- Maintain and created several access database’s, monthly reporting, metrics, MPR populating
- Coordinated a move of 250 employees to home office, scheduled clean up/archiving efforts, put together spreadsheets, floor plans, and file room layouts
- Served as the interim Customer Service Team Leader from 12/23/08- 8/12/09.
Service and Support Specialist, Group Reinsurance Private Label
The Hartford
12.2003 - 09.2007
- Provide customer service for internal and external customers on a daily basis
- Assisted with the complete reorganization of the File room
- Created multiple excel sheets to maintain weekly stats of the file room workflow, and supply, stationary, and envelope use and trained new employees
- Worked on several projects: Paper files Project, File Room Procedure Manual, File room Staff Procedure Manual, Audit Project, Redesigned the Mailboxes per department changes, and assisted with initial Customer Service Procedures: call-flow/scripting.
Education
Associates Degree in Marketing -
Briarwood College
Southington, CTExcel 3 -
Microsoft Training
Access Level 2 -
Microsoft Training
Access Level 3 -
Microsoft Training
Diversity and Inclusion Workshop
PM Overview
PM Business Finance and Strategy
RSA Archer Admin Training
10.2013
Six Sigma Green Belt Training
03.2013
PM Scheduling and Cost Control
08.2008
Project Management (PM) Using Microsoft Project 2000
07.2008
Skills
- 10 years Risk/GRC experience (1st and 2nd LOD)
- 7 years RSA Archer Admin (v5, v6)
- 2 years LogicManager experience
- Strong relationship builder
- Project development and lifecycle
- Procedure development
- Team building/Team player
- Process improvement strategies
- Troubleshooting and problem solving
- Superb time management skills
Timeline
Manager Technology Risk Reporting, First Line Risk
Webster Bank
11.2022 - Current
VP Sr Enterprise Risk Analyst
Webster Bank
12.2019 - 11.2022
Director, Enterprise Risk Management
The Hartford
04.2018 - 12.2019
Assistant Director, Enterprise Risk Management
The Hartford
05.2013 - 04.2018
Business Consultant, Group Benefit Compliance/ Enterprise Compliance
The Hartford
04.2012 - 05.2013
Business Analyst, Group Benefit Compliance
The Hartford
06.2010 - 04.2012
Associate Claims Manager, Group Reinsurance Private Label
The Hartford
08.2009 - 06.2010
Administrative Assistant II, Group Reinsurance Private Label
The Hartford
09.2007 - 08.2009
Service and Support Specialist, Group Reinsurance Private Label
The Hartford
12.2003 - 09.2007
Associates Degree in Marketing -
Briarwood College
Excel 3 -
Microsoft Training
Access Level 2 -
Microsoft Training
Access Level 3 -
Microsoft Training
Diversity and Inclusion Workshop
PM Overview
PM Business Finance and Strategy
RSA Archer Admin Training
Six Sigma Green Belt Training
PM Scheduling and Cost Control
Project Management (PM) Using Microsoft Project 2000
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