Juliet Vaughn
Social Worker
Winston Salem,NC
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of resolving issues.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Language
16
16
years of professional experience
Work History
Lead Night Auditor
Hampton Inn By Hilton
Kernersville, NC
04.2025 - Current
- Supervised night audit operations, ensuring accuracy in financial reporting and daily reconciliations.
- Trained and mentored junior staff on auditing procedures and customer service excellence.
- Developed and implemented efficient processes to enhance nightly reporting accuracy.
- Coordinated with front desk team to resolve guest inquiries and improve satisfaction during overnight shifts.
Lead Night Auditor
Home 2 by Hilton
Greensboro, NC
04.2025 - 06.2026
- Balancing account receivable for every shift, Providing excellent customer service
- Addressing issues as they come during the shift
- Reconciled daily financial transactions, ensuring accuracy in guest accounts and revenue reports.
- Managed front desk operations, providing exceptional customer service during night shifts.
- Implemented efficient check-in and check-out procedures, enhancing guest satisfaction and operational flow.
- Collaborated with housekeeping staff to ensure room availability met guest demands overnight.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Analyzed discrepancies in nightly reports, identifying patterns to improve accuracy and efficiency in processes.
Social Worker Case Manager
Blumenthal Nursing and Rehab
Winston-Salem, NC
03.2024 - 12.2024
- Coordinated client assessments to identify needs and develop personalized care plans.
- Facilitated communication between clients, families, and healthcare teams to ensure holistic support.
- Monitored client progress and adjusted care plans based on evolving needs and feedback.
- Advocated for client rights and access to necessary resources within the healthcare system.
- Led workshops to educate clients and families about available services and community resources.
- Trained new staff on case management processes and best practices in client engagement.
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Developed strong relationships with community organizations in order to better serve clients'' needs within their local area.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Increased access to resources by connecting clients to appropriate financial, housing, medical, and educational services.
- Managed high-risk cases to ensure safety and well-being of children through timely assessments and appropriate interventions.
- Enhanced family stability by providing counseling, crisis intervention, and ongoing support for a diverse caseload.
- Exceeded performance metrics by consistently meeting and surpassing assigned caseload requirements while maintaining high-quality care standards.
- Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or client rights.
- Conducted thorough assessments of client strengths and needs in order to provide tailored recommendations for individualized treatment plans.
- Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
- Coordinated with mental health professionals or medical providers to address any concerns related to clients'' psychological or physical wellbeing.
- Provided culturally competent services to diverse populations while maintaining sensitivity to cultural norms and values.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Maintained open lines of communication with supervisors and peers, contributing to a positive work environment that fostered collaboration and professional growth.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Implemented evidence-based practices such as trauma-informed care when addressing the unique challenges faced by clients who experienced adversity or abuse.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Processed Medicaid and Medicare to assist clients for the proper treatment either for short or long term stay.
- Established and maintained relationships with key stakeholders.
Westin Hotel by Marriott
Huntsville, Alabama
01.2017 - 01.2019
- Balancing account receivable for every shift
- Addressing issues as they come during the shift.
Social Worker Director
Elizabeth Place
Charlotte, NC
06.2010 - 09.2015
- Facilitated individual and group counseling sessions to enhance client coping strategies.
- Developed and implemented personalized care plans to address clients' unique needs.
- Coordinated with multidisciplinary teams to ensure holistic support for clients.
- Mentored junior staff on best practices in case management and client interaction.
- Evaluated program effectiveness through regular assessments and feedback collection.
- Advocated for client rights, connecting them to community resources and services.
- Updated client documentation for accurate, compliant and current records.
- Streamlined case documentation processes, improving accuracy and compliance standards.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Conducted home visits to assess living environment and facilitate access to necessary resources
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Streamlined case management processes, enabling more efficient client progress tracking and support.
- Supported clients' emotional and psychological well-being through provision of counseling and support groups.
- Collaborated with healthcare professionals to create integrated care plans, improving overall client health outcomes.
- Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
- Fostered increased engagement and support, organizing community outreach events and workshops.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Administered assessments to identify clients' needs and establish treatment plans.
- Provided crisis counseling and intervention services to clients in emergency situations.
Education
Bachelor of Science - Business Management
Kaplan University
Fort Lauderdale, FL01-2011
Master of Science - Human Services, Mental Health Counseling
Capella University
Minneapolis, MN09-2014
Bachelor of Science - Applied Psychology
New Era University
Quezon City, Philippines06-1992
Skills
- Knowledge of housing resources and referrals Advocates for domestic violence, human trafficking, Guardian Ad litem in Mclenburg County, Health Care Social Services, Food and Nutrition assistance, Health Care providers referrals, Volunteer in Disaster operation from American Red Cross and FEMA services Crisis Intervention, Analysis and Documentations
- Strong work ethic
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking and organization
- Punctual and dependable
- Decision-making
- Hospitality service expertise
- Oral and written communications
- Administrative support
- Policy compliance
- Records management
- Teamwork
- Registration assistance
Accomplishments
Customer Service Excellence
Voted Social Worker of the year
Affiliations
- Sigma Beta Delta
- Gamma Chi Teta
Languages
English
Full Professional
Interests
- Volunteering
- Kayaking
- Playing Sports
- Camping
Quote
Judge a man by his questions rather than his answers.
Voltaire
Work Preference
Work Type
Full TimeContract WorkGig WorkPart TimeLocation Preference
RemoteHybridOn-SiteTimeline
Lead Night Auditor
Hampton Inn By Hilton
04.2025 - Current
Lead Night Auditor
Home 2 by Hilton
04.2025 - 06.2026
Social Worker Case Manager
Blumenthal Nursing and Rehab
03.2024 - 12.2024
Westin Hotel by Marriott
01.2017 - 01.2019
Social Worker Director
Elizabeth Place
06.2010 - 09.2015
Bachelor of Science - Business Management
Kaplan University
Master of Science - Human Services, Mental Health Counseling
Capella University
Bachelor of Science - Applied Psychology
New Era University