Client Services Specialist
Juliet Wageman
Self-employeed
Dallas,TX
1
Certification
27
years of professional experience
Adaptable professional with experience in property management, catering, and client service. Skilled in organization, communication, and problem-solving, with a history of handling schedules, service needs, and changing priorities. Known for reliable follow-through and strong customer care.
Work History
House and Pet Sitter
4 Months- Maintained consistent feeding,and medication schedules for pets.
- Adapted quickly to changing pet needs, behavior, and household requirements.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients' return.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Built strong relationships with repeat customers based on trustworthiness professionalism exceptional attention detail.
- Cleaned litter boxes, bowls, and living areas to support healthy pet environments.
- Monitored home security, locked entry points, and reported unusual activity promptly.
- Watered plants, collected mail, and managed basic household upkeep during absences.
Catering Assistant
8 Months- Prepared catering stations with utensils, linens, and supplies for smooth event service.
- Assisted chefs and front-of-house staff with plating, tray passing, and timely replenishment.
- Set up and broke down food service areas while following sanitation and safety standards.
- Maintained clean workspaces by washing equipment, sanitizing surfaces, and disposing of waste properly.
- Coordinated closely with other staff members during events for smooth service delivery.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
- Optimized food presentation to make dishes more appealing, positively impacting guest feedback.
- Improved team performance with effective communication during high-volume events.
- Contributed to positive work environment by offering support and assistance to colleagues during peak times.
- Assisted in training new staff, ensuring they met company's standards for excellence in service.
Property Manager
3 Years 6 Months- Oversaw tenant relations, resolving concerns and maintaining professional communication across rental properties.
- Coordinated lease renewals, move-ins, and move-outs with accurate documentation and timely follow-through.
- Managed maintenance requests, prioritizing repairs and communicating updates to tenants and vendors.
- Conducted property inspections to identify issues, uphold standards, and support compliance requirements.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Landscape / Community Gardener
4 Years 2 Months- Planned seasonal garden layouts to maximize plant health and yield.
- Prepared soil beds, compost, and mulch for sustainable growing conditions.
- Cultivated vegetables, herbs, and flowers using organic gardening practices.
- Monitored irrigation, drainage, and moisture levels to protect crop quality.
- Pruned, weeded, and maintained garden areas for consistent growth and appearance.
- Identified pests and plant diseases, applying safe control methods as needed.
- Advised neighbors and volunteers on planting, care, and harvest techniques.
- Coordinated garden cleanup, tool upkeep, and workspace organization for smooth operations.
- Inspired environmental stewardship among participants through hands-on gardening experiences and education on sustainable practices.
- Encouraged youth participation in gardening activities via age-appropriate lesson plans integrating science concepts related to ecology or botany.
- Improved local biodiversity by planting native species and promoting pollinator-friendly gardens.
- Optimized plant growth with proper soil preparation techniques including tilling, fertilizing, and mulching practices based on specific crop needs.
- Celebrated cultural diversity within the community through themed gardens inspired by different traditions around the world showcasing unique plants varieties associated with each culture''s cuisine or customs.
- Conserved water resources by employing drought-tolerant plants selection along with efficient irrigation methods like drip systems or rainwater collection devices installation.
- Increased access to fresh produce for community members through the cultivation of various fruits, vegetables, and herbs.
- Promoted healthy living habits among community members with regular workshops on nutrition, cooking, and food preservation techniques involving garden produce.
Merchandising Specialist
1 Year 4 Months- Coordinated in-store displays, signage, and seasonal resets to support sales priorities.
- Updated planograms and shelf layouts to improve product visibility and shopper flow.
- Executed merchandising plans to maintain accurate product placement and consistent brand presentation.
- Monitored inventory conditions and flagged replenishment needs to prevent out-of-stock gaps.
- Trained new associates on display standards, product handling, and merchandising procedures.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Updated pricing and signage to complete product displays and educate customers.
- Enhanced store appearance through effective space utilization and creative visual displays.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Tracked and recapped key item performance.
Client Service Specialist
4 Years 7 Months- Coordinated inspection schedules with clients, appraisers, and internal staff.
- Tracked order status, updating stakeholders on report progress and exceptions.
- Reviewed appraisal files for completeness, accuracy, and supporting documentation.
- Managed client inquiries, clarifying appraisal requirements and delivery timelines.
- Assisted with the development of marketing materials targeting prospective clients, showcasing the value of our company''s services.
- Facilitated regular communication between clients and internal stakeholders to ensure transparency and alignment on project goals and objectives.
Marketing Specialist
1 Year- Managed email marketing workflows to strengthen client engagement and lead generation.
- Analyzed campaign performance and refined messaging for improved response rates.
- Developed marketing campaigns supporting appraisal services across digital and print channels.
- Coordinated content for website updates, brochures, and client-facing presentations.
- Collaborated with sales and appraisal teams to align marketing priorities.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
- Improved customer retention rates by designing customized loyalty programs tailored to individual needs.
- Developed loyalty programs, fostering long-term customer relationships and repeat business.
Catering Supervisor
5 Years- Supervised banquet setup, service flow, and teardown for consistent event readiness.
- Coordinated catering staff schedules to ensure smooth event execution and timely service.
- Trained team members on catering procedures, presentation standards, and guest service.
- Monitored food quality, portion control, and sanitation compliance during all service periods.
- Collaborated with clients and kitchen staff to confirm menu details and event requirements.
- Managed inventory levels and equipment readiness for upcoming catering functions.
- Streamlined catering operations by implementing efficient processes for food preparation, service, and cleanup.
- Managed a team of catering staff members, ensuring proper training and adherence to company standards for quality service.
- Increased repeat business with excellent customer service, addressing client concerns promptly and professionally.
Education
Certified N.C. Extension Master Gardener Volunteer - Gardening / Horticulture
- Act as a community educator representing NC State University, delivering unbiased, research-based information on sustainable landscaping and food production to county residents.
- Field public inquiries via the Extension Garden Infoline, troubleshooting plant diseases, pest management (IPM), and soil nutrition.
- Support community outreach programs, including public diagnostic clinics, demonstration garden maintenance, and educational workshops.
Skills
Adaptability
Animal management
Household management
Strong computer proficiency and typing skills
Navigate internal CRM System Proficiently
Call center experience
Conflict resolution
Payment processing
Professional telephone demeanor
Call management
Follow-up skills
Appointment scheduling
Team development
Order processing
Product sales
Recordkeeping strengths
Research
Account management
Customer correspondence
Interpersonal communication
Planogram execution
Store organization
Merchandise presentation
End cap designs
Marketing
Restocking processes
Reliable and punctual
Floor set design
Certification
- Gardening, Horticulture Extension Master Gardener Volunteer, Guilford County Center, N.C. Cooperative Extension - September 2015
Timeline
House and Pet Sitter
Self-employeed
06.2026 - CurrentRead More
Catering Assistant
Wright Brother Catering & Pepper Moon Catering
10.2025 - 06.2026Read More
Property Manager
Fred Rents
06.2016 - 12.2019Read More
Merchandising Specialist
Plant Partners
03.2015 - 07.2016Read More
Landscape / Community Gardener
Self-employeed
03.2014 - 05.2018Read More
Client Service Specialist
Elliott & Company Appraisers
06.2008 - 01.2013Read More
Marketing Specialist
National Appraisal Associates
06.2007 - 06.2008Read More
Catering Supervisor
Naiman's Catering
10.1999 - 10.2004Read More
Guilford County Cooperative Extension EMGV Master Gardening
Certified N.C. Extension Master Gardener Volunteer from Gardening / Horticulture
Read More