Hi, I’m
Juliet Wright
Clackamas,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
years of professional experience
Work History
Kohls Department StoreClackamas, OR
Operations Supervisor
10.2023 - Current
Job overview
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Trained new employees on proper job functions and company policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Directed employees on how to use equipment properly and safely.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Provided support to other departments as needed to meet organizational goals.
- Trained, mentored and motivated employees to maximize team productivity.
- Implemented new operational procedures, resultingin an increase in process efficiency.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recruited, interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
- Interpreted and explained work procedures and policies to brief staff.
Kohls Department StoreClackamas, OR
Merchandise Supervisor
09.2020 - 10.2023
Job overview
- Planned and implemented visual merchandising strategies to maximize sales potential and create an inviting customer experience.
- Developed efficient processes for stocking shelves, organizing products, and restocking items as necessary.
- Monitored store sales performance on a daily basis to identify opportunities for improvement.
- Provided training sessions for new employees on merchandise policies and procedures.
- Supervised a team of 15+ staff members in the merchandise department, delegating tasks and providing guidance when needed.
- Maintained knowledge of current trends in the marketplace, including popular colors and styles.
- Resolved customer complaints related to product availability or quality issues promptly and professionally.
- Worked closely with store managers to ensure that all merchandise was properly displayed according to company standards.
- Trained, coached and managed team of sales and customer service professionals.
- Established and updated schedules to maximize coverage and delegated assignments to manage challenging objectives.
- Placed prices and descriptive signage to enhance displays and promote items.
Kohls Department StoreClackamas, OR
Sales Lead
01.2020 - 09.2020
Job overview
- Provided training sessions for new employees on sales techniques, procedures.
- Implemented strategies to increase brand awareness among target audiences.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Managed cash register operations using POS system and processed sales and returns.
- Identified customer needs by asking questions and advising on best solutions.
- Reduced process lags by training employees on best practices and protocols.
Kohls Department StoreClackamas, OR
Sales Associate
09.2018 - 01.2020
Job overview
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
Dairy Queen Grill & ChillSpringfield, OR
Crew Member
06.2018 - 08.2018
Job overview
- Informed customers about daily specials in an engaging manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups, and bags.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Clackamas Community CollegeOregon City, OR
GED
07-2020
Clackamas Community CollegeOregon City, OR
Some College (No Degree) from Psychology
Skills
- Safety oversight
- Operations Management
- Performance monitoring
- Staff Supervision
- Project Management
- Customer Relations
- Quality Assurance
- Team Training
- Project Planning
- Task Delegation
- Management
- Problem-solving abilities
- Workflow Optimization
- Teamwork and Collaboration
- Continuous Improvement
- Effective Communication
- Time Management
- New Hire Orientation
- Task Prioritization
- Reliability
- Leadership Development
- Multitasking and Organization
Timeline
Operations Supervisor
Kohls Department Store
10.2023 - Current
Merchandise Supervisor
Kohls Department Store
09.2020 - 10.2023
Sales Lead
Kohls Department Store
01.2020 - 09.2020
Sales Associate
Kohls Department Store
09.2018 - 01.2020
Crew Member
Dairy Queen Grill & Chill
06.2018 - 08.2018
Clackamas Community College
GED
Clackamas Community College
Some College (No Degree) from Psychology