Julieta Daniela Bacario

• Deliver high-level administrative support to leadership and agents, ensuring efficiency and accuracy across all real estate transactions.
• Manage buyer and seller files from contract to close, maintaining compliance and organized documentation.
• Maintain client databases and internal systems to support consistent, timely communication and data integrity.
• Draft and manage operational documents, marketing assets, and client resources to support a seamless client experience.
• Liaise with clients, vendors, attorneys, and inspectors to support strong, professional partnerships throughout each transaction.
• Lead development of internal systems and processes to improve productivity, communication, and organization across the team.
• Contribute to the team’s brand presence through professional-quality marketing and design using advanced digital tools.
• Support onboarding for new agents and team members, ensuring smooth integration with tools, systems, and workflows.
• Handle sensitive information with discretion, while anticipating needs and resolving issues proactively.

• Coordinated and managed pre-claim review processes for Medicare, ensuring compliance with regulatory guidelines.
• Handled up to 50-80 complex patient cases daily, focusing on accuracy, timely submission, and resolution of appeals.
• Achieved a resolution rate of %92, ensuring efficient case management and successful case progress.
• Managed complex cases from Medicare, analyzing denial reasons, correcting documentation, and resubmitting cases for approval.
• Maintained HIPAA compliance and confidentiality across all patient interactions and case documentation.
• Created tracking systems and generated reports to monitor progress and support decision-making.
• Collaborate with internal teams, via email, phone and chat to ensure seamless workflow and timely resolution of cases.
• Played a key role in identifying issues, conduct quality assurance to detect deficiencies, maintaining accuracy and efficiency.

• Led a team of customer service representatives, conducting regular training sessions and performance reviews to enhance service.
• Invested in the hiring process using UKG software system.
• Maintained and updated customer service logs and records, ensuring high accuracy and confidentiality in all documentation.
• Investigated and resolved customer inquiries and complaints expeditiously.
• Drafted and edited reports, and presentations for management or external clients.
• Assisted in planning and executing special projects and events, coordinating with various departments to meet deadlines.
• Collaborated with cross-functional teams to streamline processes and improve overall customer experience.
• Efficiently handled escalated calls by resolving issues promptly and providing technical support for parking system software.

• Filed and organized documents activated and managed accounts and ensured accurate processing of monthly payments.
• Handled a wide range of communications through multiple channels, including phone calls, emails, and in-person interactions.
• Ensured accounts were paid correctly by verifying payment details and resolving discrepancies.
• Provided exceptional customer service by effectively managing and resolving issues and concerns through various communication.
• Supported team members with special projects and departmental tasks, contributing to overall operational efficiency.

• Devised customer needs & enhanced the customer experience & relationship with customers

• Regulated all staff and management with a focus on enhancing customer experience & boosting customer satisfaction

• Maintained accurate financial records, managed cash transactions, and balanced accounts to ensure accuracy

• Trained new hires and on-call staff members, providing guidance on company policies and protocols

• Established and maintained relationships with suppliers and vendors, ensuring timely procurement and optimal inventory levels

• Oversaw daily operations, scheduling, inventory management and supervision of delivery service efficiency.

• Adaptability to work from home (during the Covid Pandemic)