Julieta Gonzalez
San Pablo,CA
Summary
Dynamic professional with over four years of customer service experience. Skilled in effective communication and training new associates, leading to improved team collaboration and customer satisfaction. Committed to maintaining high-quality standards during peak operations.
Overview
5
5
years of professional experience
Work History
Associate
In-N-Out Burger
Pinole, CA
02.2023 - Current
- Trained new associates on operational procedures and customer service standards.
- Ensured adherence to safety protocols and food handling regulations.
- Executed cooking of burgers and fries, ensuring adherence to high quality standards during peak hours.
Customer Service Cashier
Mc Donald's
San Pablo, CA
09.2021 - 10.2022
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area, promoting a welcoming environment for customers.
- Collaborated with team members to streamline workflows, improving overall service delivery speed.
Education
No Degree -
Contra Costa College
San Pablo, CA05-2027
High School Diploma -
De Anza High School
Richmond, CA06-2024
Skills
- Effective in high-pressure situations
- Over four years of customer service experience
- Effective communication in tense situations
- Proficient in onboarding multiple associates
- Proficient in creating welcoming environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate
In-N-Out Burger
02.2023 - Current
Customer Service Cashier
Mc Donald's
09.2021 - 10.2022
No Degree -
Contra Costa College
High School Diploma -
De Anza High School