JULIETA LOPEZ
Woodburn,OR
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Advantage Media Group
03.2023 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
ECOMMERCE ASSISTANT
WHEELER DEALER
06.2021 - 02.2023
- Kept up-to-date with industry best practices, sharing insights with colleagues to facilitate continuous improvement across all aspects of e-commerce operations.
- Conducted thorough market research to identify trends and opportunities for future growth in the e-commerce sector.
- Implemented inventory tracking system to ensure adequate stock levels were maintained at all times for efficient order fulfillment.
- Increased average order value through cross-selling and upselling tactics on the e-commerce platform.
Cashier Team Lead
LOVES MEXICAN BAKERY
02.2019 - 03.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Wellness Business And Sports School
Woodburn, OR06.2009
Skills
- Problem-solving skills
- Customer Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Advantage Media Group
03.2023 - 08.2024
ECOMMERCE ASSISTANT
WHEELER DEALER
06.2021 - 02.2023
Cashier Team Lead
LOVES MEXICAN BAKERY
02.2019 - 03.2021
High School Diploma -
Wellness Business And Sports School
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