Julieta Martinez
Phoenix,AZ
Summary
Proven in enhancing guest satisfaction, I excelled at Hermosa Inn by leveraging clear communication and quick decision-making skills. As a team player, I adeptly balanced multiple tasks, significantly increasing beverage sales through personalized recommendations. My adaptability and focus on customer service ensured seamless, high-quality experiences, showcasing my commitment to excellence in hospitality.
Overview
1
1
year of professional experience
Work History
Pool Server
Hermosa Inn
03.2024 - Current
- Performed daily inventory checks to ensure adequate stock levels and minimal waste.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
Server/Busser
Il Sole Di Ranco
05.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Instituto Griego Atenagoras
Buenos Aires, Argentina12.2022
Skills
- Clear Communication
- Quick Decision Making
- Reliability and punctuality
- Guest satisfaction
- Adaptable mindset
- Customer Service
Languages
Italian
Native or Bilingual
Spanish
Native or Bilingual
English
Professional Working
Timeline
Pool Server
Hermosa Inn
03.2024 - Current
Server/Busser
Il Sole Di Ranco
05.2023 - 09.2023
High School Diploma -
Instituto Griego Atenagoras
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