Julieta Viray
Lakewood,CA
Summary
Experienced Ambulatory Surgery Center Manager with deep expertise in clinic operations, staff supervision, and compliance monitoring. Drives workflow optimization, patient access, and team coordination to improve service delivery and center performance.
Overview
21
21
years of professional experience
Work History
Ambulatory Surgery Center Manager
Optum
Long Beach, California
08.2005 - 10.2026
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Supervised staff schedules, coverage, and workflow across center departments.
- Coordinated provider support, patient access, and front desk activities.
- Monitored compliance with Optum policies, safety rules, and privacy requirements.
- Reviewed staffing needs and resolved service issues with leadership.
- Trained employees on scheduling, documentation, and patient communication.
- Supported billing, eligibility, and referral processes for patient care.
- Partnered with teams to improve clinic coordination and service delivery.
- Managed daily clinic operations using Optum patient service standards.
- Recruited new employees by conducting interviews and orientations for new hires.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Collaborated with senior leadership teams on initiatives that would improve overall operations at the center.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
- Conducted regular staff meetings to ensure all personnel were properly trained on policies and procedures.
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Analyzed center performance metrics to identify trends and areas for improvement.
- Developed and implemented center policies and procedures to optimize operations.
- Monitored employee attendance records and addressed any issues accordingly.
- Facilitated team meetings, fostering communication and collaborative problem-solving.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Nursing
Chinese General Hospital College of Nursing
Philippines10-1983
Skills
- Clinic operations
- Operations management
- Regulatory compliance
- Budget management
- Scheduling coordination
- Workflow optimization
- Policy implementation
- Staff supervision
- Staff development
- Team leadership
- Problem solving
- Effective communication
Timeline
Ambulatory Surgery Center Manager
Optum
08.2005 - 10.2026
Bachelor of Science - Nursing
Chinese General Hospital College of Nursing