Julieta Hernandez
Las Vegas,NV
Summary
I'am seeking for a job position where I can possibly shift my career to a new horizon. I'm a very positive and dedicated individual who is eager to learn and improve existing skills. I'm passionate about ethics and professionalism I always strive to provide a great customer service experience to anyone. I considered myself being a peoples person I love to build good customer rapport always adhering to companies policies. I believe I can positively contribute to any company.
Overview
14
14
years of professional experience
Work History
Store Manager
Minute Loan Center
2014.04 - 2022.05
- Managed cash control and store opening and closing procedures.
- Responsible for all clerical duties including but not limited to answering multiple busy lines, answering all emails and keeping office well maintained and professionally clean.
- Managed store employee successfully by creating good work atmosphere through proactive communication.
- Review employee performance quarterly by assuring employees where providing excellent customer service and adhering to company policy.
- Completed point of sale opening and closing procedures on daily basis.
- Maximized sales by providing excellent customer service and adherence to standard company policy always interested in collecting positive feedback from customers specially to be able to get customer referrals.
- Originated new loans and educated customers of companies new products.
- Maintain bad debt portfolio under control by providing customers with various payment options to help them with their needs but always adhering to company policy.
- Educated customers with companies lending guidelines adhering to Nevada's lending act.
Store Manager
Fast Cash Title Loans
2011.09 - 2013.06
- Managed cash control and store opening and closing procedures.
- Responsible for all clerical duties including but not limited to answering phone lines and emails keeping office clean and well maintained.
- Managed store employees successfully in fast-paced environment through proactive communication ,also manage employees performance quarterly.
- Completed point of sale opening and closing procedures on daily basis.
- Maximized sales by providing excellent customer service and adherence to company policy.
- Manage bad debt portfolio by adhering to company policy but taking into consideration customer needs.
Receptionist/Loan Servicing
1st Loan Modification
2010.06 - 2011.03
- Responsible for all clerical duties, maintaining office clean, answering busy phone lines and emails.
- Assisting clients with loan applications specially spanish community that where not familiar with english language.
- Obtained copies of applicants' credit histories applications and reviewed paperwork to determine feasibility of loan modifications.
- Monitored possible new clients through email and phone inquiries.
- Assist loan officers by contacting banks and lenders getting list of documents need it to perform loan modifications.
- Collected customers feedback to maintain good customer base and get customer to customer referrals.
Customer Service Rep
Nevada Title And Pay Day Loans
2009.05 - 2010.06
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cash handling,closing and opening store
- Store growth by proving excellent customer service
- Bad debt portfolio adhering to company policy but helping customers with their needs.
Customer Service Representative
Speedee Cash
2008.06 - 2009.04
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cash handling, opening and closing store
- Bad debit portfolio from 1 to 650 days late.
- Customer growth by proving excellent customer service.
- originated new loans and educated customers of companies products
Property Manager/Insurance Agent
Oasis Realtty Property Management/ Adobe Insurance
2006.05 - 2008.02
- Responsible for multiple phone lines, answer emails all clerical duties.
- Insurance
- Sought out new clients and developed client relationships through phones sales, direct referrals, lead databases and cold calling.
- Insure sales growth by providing excellent customer service to all new and existing clients educating each individual on new products.
- Property management
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Performed final walk through inspections. and completed final move-outs walk through with tenants.
Education
High School Diploma -
Valley High School
Las Vegas 06.2003
Customer Service Specialist - Customer Service
Area Technical Trade Center
North Las Vegas 06.2003
Skills
- Accurate Cash Handling
- Financial Forecasting
- Maximizing Profitability
- Sales Activities
- Store Opening and Closing Procedures
- Employee Motivation
- Microsoft Excel
- Goals and Performance
- Microsoft Office
- Microsoft Windows
- Performance Review
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Minute Loan Center
2014.04 - 2022.05
Store Manager
Fast Cash Title Loans
2011.09 - 2013.06
Receptionist/Loan Servicing
1st Loan Modification
2010.06 - 2011.03
Customer Service Rep
Nevada Title And Pay Day Loans
2009.05 - 2010.06
Customer Service Representative
Speedee Cash
2008.06 - 2009.04
Property Manager/Insurance Agent
Oasis Realtty Property Management/ Adobe Insurance
2006.05 - 2008.02
High School Diploma -
Valley High School
Customer Service Specialist - Customer Service
Area Technical Trade Center
Similar Profiles
Jesicca-Anne GontesJesicca-Anne Gontes
Legal and compliance officer at Loan Center, FNBLegal and compliance officer at Loan Center, FNB
Kimberly SimpsonKimberly Simpson
Collections Agent at Loan Servicing CenterCollections Agent at Loan Servicing Center
DAVID MASONDAVID MASON
Store Manager at Dollar Loan CenterStore Manager at Dollar Loan Center