Julieta Valencia Gonzalez
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
McDonald's Restaurant
07.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
High School Diploma -
Leadership Public Schools
San Jose, CA06.2015
Skills
- Customer-Oriented
- Safety Understanding
- Conflict Resolution Techniques
- Cash Handling Expertise
- Training and Mentoring
- Safety Awareness
- Customer Service
- Delegation Skills
- Staff Motivation
- Workplace Safety
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Shift Supervisor
McDonald's Restaurant
07.2018 - Current
High School Diploma -
Leadership Public Schools
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