Julieta B Cruz
7407 Nantucket Bay Ave.,Las Vegas,NV
Summary
Dynamic and dedicated hospitality professional committed to delivering exceptional customer service and fostering a positive team environment. Recognized for punctuality, flexibility, and strong organizational skills, poised to excel in an entry-level Flight Attendant position. Equipped with excellent problem-solving abilities and polished interpersonal skills that enhance effective communication and collaboration. Eager to embrace new challenges and contribute to organizational success with enthusiasm and a focus on continuous learning.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Geriatric Care/Nursing Assistant
Private Care
05.2025 - Current
- Assisted patient with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to primary physician promptly.
- Maintained cleanliness and organization of patient care areas for optimal health standards.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Arranged doctors appointments and any rehabilitation treatments for his fast physical recovery.
- Inform family members for any updates regarding his medical & physical conditions if needed.
- Delivered high-quality personal care services such as bathing, grooming, toileting assistance, helping maintain patient dignity while promoting independence whenever possible.
- Conducted regular safety checks on medical equipment, ensuring optimal functionality and minimizing risks to a patient.
- Enhanced patient comfort by providing attentive and compassionate care.
- Promoted good oral and personal hygiene by aiding patient with shaving, bathing, and teeth brushing.
Customer Service Representative
United Airlines
10.2021 - 06.2022
- Improved customer satisfaction through swift resolution of issues and provision of accurate information.
- Resolved escalated customer challenges, enhancing perception of company commitment to service excellence.
- Enforce safety measures for all traveling passengers and the whole workforce.
- Coordinated passenger check-in procedures, guaranteeing on-time and high-quality service delivery.
- Produced and shared customer service reports to support management decision-making.
- Coordinated flight schedules and gate assignments to optimize operational flow. Assist approximately 50 or more passengers in each work-shift.
- Developed strategies for improving passenger experience during peak travel periods.
- Assisted passengers with special needs, ensuring a comfortable travel experience for all customers.
- Streamlined check-in processes by efficiently managing queues and verifying travel documents
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Cultivated high-quality customer service by interacting with customers and applying active listening alongside effective interpersonal techniques.
Customer Service Representative
Worldwide Flight Services
08.2021 - 10.2021
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
- Printed boarding passes and tickets for passengers that are checking-in physically at the counter.
- Selling tickets and re-booking passengers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Help facilitate and organized smooth flow of lined passengers waiting to be helped having problems with their booking and checking-in, and those who needs assistance.
- Juggled multiple tasks to ensure high quality Customer Service in a timely manner.
- Making announcements and informed passengers in order not to missed their flights.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Improved operations by working with team members and customers to find workable solutions.
- Worked late or flexible hours during and when needed to help teammates when cancelled or delayed flights happened.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Nurse Aide/Caregiver
Assisting Seniors at Home
02.2005 - 12.2020
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Collected and documented vital signs to track current patient conditions.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Comforted patients and provided each with reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Used mobility devices to transport patients.
- Assisted residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
- Provided compassionate care and clear communication in dealing with issues of death and dying.
- Monitored and observed patients' to accurately records changes in condition and reaction to medications and treatment.
- Cultivated relationships with residents to support happiness and emotional well-being.
- Supervised patients with diminished capacity to monitor any safety hazards.
- Provided compassionate personal care to seniors, enhancing their daily living experiences.
- Assisted with mobility and daily activities, ensuring safety and comfort for clients
Assistant Store Manager
Geoffrey Beene/ Izod Store
02.2002 - 01.2005
- Dealt with customer complaints and rectified product and service issues.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Stayed up to date on product trends and customer needs.
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Reviewed schedules to keep all stores under leadership properly staffed.
- Set sales targets and implemented action plans for achieving set objectives.
- Taught employees how to optimize space for special events such as discount sales.
- Coordinated restocks to keep retail displays organized and full for customers.
- Supervised work of cashiers, including training new team members and monitoring performance.
- Increased sales by optimizing in-store promotional strategies.
- Prepare payrolls & submit reports to main office.
- Streamlined inventory management processes, enhancing product availability and reducing stock discrepancies.
Sales Director/Residential Real Estate Broker
Brittany Corporation
06.1997 - 08.1999
- Managed real estate transactions from initiation to closing.
- Gave buyers physical and virtual tours of properties.
- Analyzed housing markets and identified potential buyers.
- Assists/helped agents when dealing with difficult & complicated buyers.
- Trained and developed agents on consultative sales techniques while assessing needs of buyers to provide relevant properties.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Organized charity and public events to bring awareness to neighborhood, generating lead flow.
Sales/Airport Representative
Ninoy Aquino Int'l.Airport ( Manila Int'l.Airport)
03.1993 - 07.1999
- Assembled, assist, print and issued required documentation, such as tickets, travel insurance policies and itineraries to passengers in need.
- Assisted passengers with check-in processes and baggage handling to enhance travel experience.
- Coordinated logistics for arriving and departing flights, ensuring timely operations.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Juggled multiple tasks to ensure high quality and timely service to all incoming tourists/visitors like Hotel accomodations & transportation to & fro.
Education
Some College (No Degree) - Event Planning Course
New York Institute of Art And Design
New York, NYAssociate of Science - Nursing
Mercer County Community College
Trenton, NJ10.2004
Bachelor of Science - Commerce Major in Accounting
Jose Rizal College/University
Philippines03.1979
Skills
- Safety protocols and procedures
- Excellent interpersonal skills, friendly with Positive attitude
- Critical thinking & work calmly under pressure
- Reliable and trustworthy
- Collaborative decision-making
- Hard-working and know how to do multi-tasking
- Active listening with work ethics
- Analytical
- Excellent Customer service
- Computer and Communication skills
- Adaptability and flexibility
- Passenger assistance in Ticketing and Reservations
- Airport operations & regulations
- Flexible work schedule
Certification
- Customer Service Training - 3 months at United Airlines
- CNA - Certified Nurse Assistant
Languages
English, Tagalog
Native/ Bilingual
Hobbies
LOVE TO EXPLORE DIFFERENT PLACES & CULTURE
STAND-UP PADDLE BOARDING , KAYAKING, WHITE-WATER RAFTING
WALKING, RUNNING, LISTENING TO GOOD MUSIC, WATCHING DOCUMENTARIES,
COOKING, DECORATING & INTERIOR DESIGNING
SHOPPING, CLEANING & PLANTING, DINING & LIVING A GOOD LIFE.
Timeline
Geriatric Care/Nursing Assistant
Private Care
05.2025 - Current
Customer Service Representative
United Airlines
10.2021 - 06.2022
Customer Service Representative
Worldwide Flight Services
08.2021 - 10.2021
Nurse Aide/Caregiver
Assisting Seniors at Home
02.2005 - 12.2020
Assistant Store Manager
Geoffrey Beene/ Izod Store
02.2002 - 01.2005
Sales Director/Residential Real Estate Broker
Brittany Corporation
06.1997 - 08.1999
Sales/Airport Representative
Ninoy Aquino Int'l.Airport ( Manila Int'l.Airport)
03.1993 - 07.1999
Some College (No Degree) - Event Planning Course
New York Institute of Art And Design
Associate of Science - Nursing
Mercer County Community College
Bachelor of Science - Commerce Major in Accounting
Jose Rizal College/University