Juliet Barbosa
Murray
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at Doterra where I excelled in conflict resolution and complaint handling. Skilled in both critical thinking and customer service, I consistently achieved positive outcomes in high-stress situations, contributing to significant improvements in customer satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Doterra
08.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Coldstone Creamy
06.2016 - 07.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Braza Grill
09.2013 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Luxor Fragrances
01.2014 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Medical Assistant
LDS Bussiness College
Salt Lake City, UT05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Call center experience
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Follow-up skills
- Product knowledge
Languages
Spanish
Limited Working
Portuguese
Native or Bilingual
Timeline
Customer Service Representative
Doterra
08.2022 - 12.2022
Assistant Manager
Coldstone Creamy
06.2016 - 07.2017
Sales Associate
Luxor Fragrances
01.2014 - 02.2015
Server
Braza Grill
09.2013 - 07.2017
No Degree - Medical Assistant
LDS Bussiness College
Similar Profiles
Charlotte tuilevukaCharlotte tuilevuka
Clinical Research Director at doTERRAClinical Research Director at doTERRA
Tanner BobergTanner Boberg
Executive Account Manager at DoterraExecutive Account Manager at Doterra
Israel Vazquez RamirezIsrael Vazquez Ramirez
Data Scientist at DoterraData Scientist at Doterra
VICTORIA BOYDVICTORIA BOYD
Caregiver at Passion and PurposeCaregiver at Passion and Purpose
Josiah NevilleJosiah Neville
Grounds Crew Member at Just-In Time Tree ServiceGrounds Crew Member at Just-In Time Tree Service