Dynamic professional skilled in both analytical and creative content creation. Known for leveraging strong collaboration and analytical skills to develop effective content management systems and enhance messaging effectiveness.
Overview
27
27
years of professional experience
Work History
Senior Knowledge Base Content Developer
Dayforce
New Bern
05.2003 - 02.2026
Conducted thorough analysis to develop engaging content strategies that improve user experience and increase brand visibility.
Engaged with cross-functional teams to synchronize content goals and enhance overall messaging effectiveness.
Analyzed diverse sources to inform content creation, maintaining high standards of accuracy and relevance.
Developed and integrated content management systems to facilitate streamlined workflows and effective project tracking.
Quality Assurance Coach
PricewaterHouse Cooper (PwC)/Unifi
Cary, NC
09.1998 - 10.2001
Led quality assurance initiatives to enhance compliance with industry standards.
Developed and implemented training programs for operational staff to improve performance metrics.
Monitored and analyzed process adherence to identify areas for continuous improvement.
Collaborated with cross-functional teams to streamline quality control processes and reduce errors.
Education
Bachelor of Science - Sociology
Virginia Tech
Blacksburg, Virginia
Skills
Content strategy formulation
E-learning content development
Creative content creation
Stakeholder profiling
Proficient in Content Management Systems (Flare, Salesforce, and Teamsite), Microsoft 365, SnagIt, and SnipIt