Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliet Graham

Bone Gap,IL

Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Overview

13
13
years of professional experience

Work History

Health Assistant

Wabash Area Development Inc.
01.2023 - Current
  • Assisted with entering children information into computer system, verifying they are up-to-date with current medical and dental screenings.
  • Assisted in planning and executing of socializations for children and their families.
  • Followed document protocols to safeguard confidentiality of patient records.

Receptionist

Wabash General Hospital
05.2022 - 12.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.

Customer Service Representative

AT&T
02.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.

Assembler

Toyota Boshoku Illinois
11.2021 - 01.2022
  • Verified correct assembly by cross-referencing parts lists and diagrams.
  • Kept raw materials stocked to minimize work delays and avoided backlogs.
  • Set up jobs in alignment with work order instructions and job specifications.
  • Used customized approaches for each assembly task, following exact job specifications to bolt, clip, or glue each part.

Orderfiller

Walmart DC
03.2021 - 09.2021
  • Picked, packed, and loaded orders based on information from pick tickets.
  • Met performance targets by quickly identifying, locating, and counting merchandise for each order.
  • Practiced good housekeeping skills by cleaning up spills immediately or flagging off areas needing advanced work.
  • Picked up and delivered stock using pallet jacks

Packaging Specialist

Ataraxia
10.2020 - 03.2021
  • Worked safely in fast-paced environment to handle packaging needs, tend to equipment, and keep up with housekeeping requirements.
  • Prepared for upcoming packaging needs by pre-assembling containers.
  • Minimized risk of transport errors with accurate labeling.
  • Prevented risk of hazardous conditions by continuously cleaning up spills, trash, and extra materials.
  • Maximized product quality by inspecting for defects.

Assembler

Toyota Boshoku Illinois
01.2020 - 10.2020
  • Verified correct assembly by cross-referencing parts lists and diagrams.
  • Kept raw materials stocked to minimize work delays and avoided backlogs.
  • Set up jobs in alignment with work order instructions and job specifications.
  • Used customized approaches for each assembly task, following exact job specifications to bolt, clip, or glue each part.

Office Administrator

First Christian Church
04.2017 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Tracked office supplies and restocked low items to keep team members on-task and productive
  • Interacted with visitors professionally by phone, email or in-person to provide information and direct to desired staff members
  • Kept physical files and digitized records organized for easy updating and retrieval by pastor
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to all messages
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines
  • Replenished office supplies when inventory became low and placed new orders for restocking

Apparel Supervisor

Shopko
07.2015 - 01.2017
  • Personally oversaw apparel department to ensure it ran smoothly
  • Worked apparel area merchandise, ensuring all layouts were correct, area was organized, and filling in any missing merchandise
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Assisted in opening and closing of store, including, but not limited to, counting down registers, ensuring registers had cash needed, ensure entire store was in order before closing for night

Assistant Manager

Payless Shoe Store
09.2014 - 07.2015
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Trained team members in successful strategies to meet operational and sales targets
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
  • Monitored employee performance and developed improvement plans
  • Promoted to Assistant Manager after only 3 months with company

Apparel Associate

Shopko Stores Operating Co. LLC
11.2012 - 08.2014
  • Educated customers on promotions to enhance sales
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
  • Researched issues to obtain appropriate answers to customer inquiries
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
  • Assisted customers by answering questions and fulfilling requests

Cashier

West Salem Country Market
01.2011 - 08.2012
  • Checked prices for customers and processed items sold by scanning barcodes
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Counted cash in register drawer at beginning and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Assisted customers by answering questions and fulfilling requests
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
  • Drove sales and add-on purchases by promoting specific item options to customers
  • Processed returned items in accordance with store policy
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Performed general task of cashier

Education

Certified Nursing Assistant - CNA

Frontier Community College
Fairfield, IL

High School Diploma -

Edwards County High School
Albion, IL

Skills

  • Customer service
  • Productive Multitasker
  • Employee coaching
  • Retail operations management
  • Cash management
  • Task prioritization
  • Microsoft Word
  • Critical Thinking

Timeline

Health Assistant

Wabash Area Development Inc.
01.2023 - Current

Receptionist

Wabash General Hospital
05.2022 - 12.2022

Customer Service Representative

AT&T
02.2022 - Current

Assembler

Toyota Boshoku Illinois
11.2021 - 01.2022

Orderfiller

Walmart DC
03.2021 - 09.2021

Packaging Specialist

Ataraxia
10.2020 - 03.2021

Assembler

Toyota Boshoku Illinois
01.2020 - 10.2020

Office Administrator

First Christian Church
04.2017 - Current

Apparel Supervisor

Shopko
07.2015 - 01.2017

Assistant Manager

Payless Shoe Store
09.2014 - 07.2015

Apparel Associate

Shopko Stores Operating Co. LLC
11.2012 - 08.2014

Cashier

West Salem Country Market
01.2011 - 08.2012

Certified Nursing Assistant - CNA

Frontier Community College

High School Diploma -

Edwards County High School

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