Julieth Castro
Professional Summary
Denver,CO
Summary
Motivated Psychology major at the University of Colorado Denver with a strong background in child care and exceptional interpersonal skills. Leveraging understanding of human behavior, organizational psychology, and administrative support to contribute effectively to a dynamic team. Seeking an internship opportunity in Human Resources or Operations to further develop skills and make meaningful contributions to the success of the organization. Eager to apply knowledge and passion for psychology in a practical setting, confident in ability to excel in a role that requires strong communication, problem-solving, and teamwork skills.
Overview
7
7
years of professional experience
28
28
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Nanny
Private Nanny
01.2024 - Current
- Provide comprehensive childcare services for families, managing schedules, activities, and daily routines for children
- Develop communication and problem-solving skills by resolving conflicts and maintaining professional relationships with parents and children
- Improve organizational abilities through multitasking and time management
Administrative Assistant (Volunteer)
Local Nonprofit
04.2023 - 12.2023
- Assisted with data entry, scheduling, and document management for a local nonprofit
- Collaborated with staff to manage volunteer schedules and event coordination
- Demonstrated attention to detail and organizational skills by maintaining accurate records and ensuring smooth operations during events
Psychology Research Assistant
Universidad Del Norte · Part-time
01.2019 - 08.2019
- Assisted in grant proposal writing, securing funding for critical research projects.
- Fostered a collaborative work environment that encouraged open discussions and problem-solving strategies among team members.
- Utilized advanced statistical software packages for data analysis, providing accurate insights into study outcomes.
- Facilitated smooth transitions between different phases of research projects through effective coordination with team members.
Customer Service Representative
Majorel
01.2018 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managing inbound and outbound calls.
- Control and follow-up of customer accounts.
- Redirect customer requests to the appropriate department for handling.
Education
Bachelor of Arts - Psychology
University of Colorado Denver
Denver, CO12-2025
Bachelor of Arts - Psychology
Community College of Denver
Denver, CO 05.2001 -
Bachelor of Science - Psychology
Universidad Del Norte
Barranquilla,Atlantico,Colombia. 05.2016 - 12.2019
Skills
Knowledge of recruitment processes
Employee relations
Organizational behavior
Strong ability to build rapport
Mediation
Conflict resolution
Fluent in English
Fluent in Spanish
Proficient in written communication
Proficient in verbal communication
Proficient in Microsoft Office
Proficient in Google Suite
Basic HRIS systems
Multitasking
Time management
Efficient in managing multiple responsibilities
Experience in fast-paced environments
Personnel resource allocation
Forecasting
Project lifecycles
Quality assurance and control
Employee database management
Certification
CPR & First Aid Certified
References
Available upon request.
Leadership Experience
- Member, Psychology Student Organization, University of Colorado Denver, Participate in workshops on mental health, organizational behavior, and leadership.
- Volunteer, Animal Rescue Center, Denver, CO, Assisted in fundraising and community outreach events, developing leadership and teamwork skills.
Timeline
SHRM-CP (certification in progress)
03-2025
Google Project Management Professional Certificate (In Progress)
02-2025
Nanny
Private Nanny
01.2024 - Current
CPR & First Aid Certified
08-2023
Administrative Assistant (Volunteer)
Local Nonprofit
04.2023 - 12.2023
Psychology Research Assistant
Universidad Del Norte · Part-time
01.2019 - 08.2019
Customer Service Representative
Majorel
01.2018 - 12.2018
Bachelor of Science - Psychology
Universidad Del Norte
05.2016 - 12.2019
Bachelor of Arts - Psychology
Community College of Denver
05.2001 -
Bachelor of Arts - Psychology
University of Colorado Denver