Julieth Harcourt
Palm Beach Gardens,FL
Summary
Knowledgeable Ticketing Agent adept at making reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multitasking, time management and communication skills. Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures, and basic rules. Offering 7 years of related experience.
Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures, and basic rules.
Overview
14
14
years of professional experience
Work History
Airline Ticket Agent
Airport Terminal Services Inc
10.2023 - Current
- Reviewed tickets, identification, and passports to verify traveler identity.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Sold, printed, and issued tickets to guests.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Directed passengers to correct airport terminal locations.
Ramp Agent
Unifi
11.2021 - 04.2022
- Coordinated ground crew activities to complete objectives on schedule.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Stocked aircraft cabins with necessary equipment and supplies.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Airport Ramp Agent
Airport Terminal Services Inc
10.2018 - 04.2021
- Responsible for always maintaining the security and safety of the aircraft
- Monitor customer safety during boarding and deplaning and assist customers in a friendly and courteous manner
- Service aircraft as needed.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
Wheelchair Attendant
Prime Flight Aviation
08.2017 - 08.2018
- Assists and transports passengers requiring wheelchair assistance to/from assigned gate and/or from their arriving flights.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
BOOKKEEPER
FISA
01.2012 - 06.2012
- Managed accounting operations, accounting close, account reporting and reconciliations
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
BOOKKEEPER
FAMAR SA
01.2011 - 12.2011
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
INTERNSHIP AT TOURISM DIRECTORS OFFICE
MAGDALENA CITY HALL
06.2010 - 12.2010
- Helped develop tourism projects for different cities in our state/province.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
Education
BACHELOR OF ARTS - INTERNATIONAL FINANCE
UNIVERSITY OF SERGIO ARBOLEDA
SANTA MARTA, MAGDALENA01.2012
Skills
- Accounts receivable
- Payable experience
- General ledger
- Accounting aptitude
- Effective time management
- Microsoft Excel Account reconciliations
- Medical Bookkeeping experience
- Customer Service experience in Medical Office
- Fast Learner
- Booking Issues
- Check-In Procedures
- Basic Computer Skills
- Mathematical Calculations
Accomplishments
- Operated computers programmed with accounting software to record, store, and analyze information.
- Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions
Languages
Spanish
Native or Bilingual
Timeline
Airline Ticket Agent
Airport Terminal Services Inc
10.2023 - Current
Ramp Agent
Unifi
11.2021 - 04.2022
Airport Ramp Agent
Airport Terminal Services Inc
10.2018 - 04.2021
Wheelchair Attendant
Prime Flight Aviation
08.2017 - 08.2018
BOOKKEEPER
FISA
01.2012 - 06.2012
BOOKKEEPER
FAMAR SA
01.2011 - 12.2011
INTERNSHIP AT TOURISM DIRECTORS OFFICE
MAGDALENA CITY HALL
06.2010 - 12.2010
BACHELOR OF ARTS - INTERNATIONAL FINANCE
UNIVERSITY OF SERGIO ARBOLEDA