Julietha Dickerson
Harrisburg,PA
Summary
Customer service oriented and highly sufficient in facilitating support services and managing fast paced office operations. Strong organizational and communication skills with the ability to concurrently direct multiple business affairs. Advanced in understanding customer needs with diligent attention to detail resulting in superior customer service, and high levels of clients’ satisfaction. Excellent team player with a positive attitude Compassionate Income Maintenance Caseworker known for high productivity and efficiency in task completion. Specialize in navigating complex welfare systems, conducting thorough needs assessments, and maintaining accurate case documentation. Excel in communication, empathy, and problem-solving to support clients effectively through challenging situations. Committed to leveraging these skills to enhance service delivery and client satisfaction.
Overview
25
25
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of Pennsylvania
Harrisburg, PA
02.2019 - Current
- Interview multiple clients to identify benefits needs and provide alternative resources to eligible and ineligible clients
- Review, analyze, evaluate, and calculate client’s information to determine income eligibility
- Approve and authorize medical assistance, supplemental nutritional assistance, and cash benefits for eligible families
- Accountable for all technical and professional aspects of income maintenance
- Complete all required office of income maintenance training sessions.
Community Banking Branch Banker III
Branch Banking & Trust Company
Hershey, PA
08.2014 - 01.2019
- Provide personal financial counseling, assist with lending services, and build relationships with existing customers to sustain high satisfaction ratings and retention
- Review and approve overdrafts and check for cashing, and answer questions on accounts, loans, and statements
- Prepare credit and financial information to streamline loans processing for mortgage, installment, and loan transactions; prepare loan worksheets for submission to loan processing for closing documents
- Assist customers during loan and account application process, and close consumer loans in accordance with internal and federal policies and procedures
- Coach team members to develop sales opportunities and refer customers to designated business partners to meet branch and individual customer service and sales goals.
Financial Sales Consultant
PNC Bank N.A
Hershey, PA
08.2013 - 08.2014
- Greeted and interfaced with customers to facilitate daily banking transactions; provided exceptional customer service by providing exceptional banking services and addressing account and service concerns
- Administer all communication with existing and potential clients through emails, calls, and letters
- Analyze and recommend strategies to improve sales opportunities
- Plan and execute daily promotions to generate revenues
- Consult with clients to evaluate needs and suggest the best options
- Facilitated implementation of new and revised policies and procedures throughout branch and department.
Financial Sales Associate
Amtrust Bank
Deerfield Beach, FL
01.2011 - 08.2013
- Uphold high standards of client service
- Build and grow brand loyalty
- Determine client's needs and counsel them on options for bank products and services
- Monitor and answer to all client’s questions on financial products and strategies
- Listen to and resolve client issues
- Assess client's needs and generate sales through personalized service
- Oversee all administrative and clerical functions within the branch
- Deliver superior quality service such that client needs are met on a consistent, positive basis.
Bank Customer Service
Unibank
Port Au Prince, HT
06.1999 - 12.2004
- Developed strong rapport with branch managers and provided administrative support at local branches during staffing shortages
- Processed customer transactions using computerized methods, accurately recorded financial transactions, and generated receipts
- Support all daily operations of the branch, adhere to regulatory, security and audit procedures
- Balanced currency, coin, and checks, and calculated end-of-shift transactions daily.
Skills
- Strong work ethic
- Impeccable time management
- Pleasant demeanor
- Reliable
- Proficient in Microsoft Word
- Excel
- PowerPoint
- Self-directed
- Advanced clerical knowledge
- Strong planning skills
- Goal oriented
- Data Archiving
- Cultural Sensitivity
- HIPAA Compliance
- Personal service background
- Verbal and written communication
Skillshighlights
- Strong work ethic with impeccable time management
- Pleasant demeanor and reliable
- Proficient in Microsoft Word, Excel, and PowerPoint
- Self-directed with advanced clerical knowledge
- Strong planning skills, and goal oriented
Timeline
Income Maintenance Caseworker
Commonwealth of Pennsylvania
02.2019 - Current
Community Banking Branch Banker III
Branch Banking & Trust Company
08.2014 - 01.2019
Financial Sales Consultant
PNC Bank N.A
08.2013 - 08.2014
Financial Sales Associate
Amtrust Bank
01.2011 - 08.2013
Bank Customer Service
Unibank
06.1999 - 12.2004