Juliet Jardines Cruz
Sarasota,FL
Summary
Skilled in insurance coverage verification and fostering strong patient relationships, enhanced patient satisfaction and reduced billing errors at all of my previousemployers. My expertise in HIPAA compliance and exceptional communication skills supported efficient healthcare delivery and ensured meticulous patient data handling.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Bayview Surgery Center
02.2023 - Current
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Patient Service Representative
MCR Health Services
02.2019 - 02.2021
- Answered incoming calls, scheduled appointments and filed medical records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Used Software to schedule appointments.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Ophthalmic Medical Technician
Center For Sight And Hearing
02.2021 - 02.2023
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Contributed to the development of customized treatment plans through effective communication with physicians and other healthcare professionals.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
Patient Access Registrar
Meritus Medical Center
02.2016 - 02.2018
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Ensured compliance with hospital protocols by staying current on industry regulations and attending regular training sessions.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
Education
Bachelor - Studio Arts, Psychology
Wesleyan College
Macon, GAGraphic Design
The University of Tampa
Tampa, FLSkills
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
- Data entry and review
- Communication and interpersonal skills
- Coordination and scheduling
- Electronic medical records
- Prior authorization processing
- Customer relationship management
- Medical terminology
Languages
Spanish
Elementary
English
Native or Bilingual
Timeline
Insurance Verification Specialist
Bayview Surgery Center
02.2023 - Current
Ophthalmic Medical Technician
Center For Sight And Hearing
02.2021 - 02.2023
Patient Service Representative
MCR Health Services
02.2019 - 02.2021
Patient Access Registrar
Meritus Medical Center
02.2016 - 02.2018
Bachelor - Studio Arts, Psychology
Wesleyan College
Graphic Design
The University of Tampa
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