Juliett C. Garcia
Redlands,CA
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
Intake Coordinator
Arrowhead Evaluation Services
07.2025 - Current
- Coordinated patient intake processes to ensure timely and accurate data collection.
- Streamlined communication between departments to enhance workflow efficiency.
- Implemented quality control measures to maintain high standards in patient information accuracy.
- Managed scheduling logistics for patient appointments, optimizing daily operations.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Service Administrator
Climet Instruments
06.2024 - 04.2025
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Collaborated closely with technicians to ensure proper scheduling and allocation of resources for optimal results.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
FAO Specialist (Intake and Orientation)
Child Care Resource Center
02.2019 - 04.2023
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Home Educator
Volunteers of America
06.2016 - 02.2019
- Increased parental involvement in their children''s education by maintaining open communication lines and providing regular progress updates.
- Cultivated critical thinking skills among students through inquiry-based lessons and problem-solving activities.
- Managed a structured learning environment, establishing clear expectations and routines for optimal productivity.
- Served as a mentor for struggling students, providing one-on-one guidance to improve academic performance over time.
- Consistently collected data on client progress, ensuring accurate measurement of skill acquisition and goal achievement.
- Coached family members and caregivers on client support to facilitate active involvement and carry-over in both home and community settings.
Teacher
KinderCare Learning Centers
05.2015 - 06.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Education
Bachelor of Science - Business Managment
University of Phoenix
Ontario, CA.11.2021
Associates of Arts - Human Services Management
University of Phoenix
Ontario, CA.08.2012
Skills
- Committed to client satisfaction
- Eligibility determination
- Customer relationship development
- Client service optimization
- Detail-oriented data entry
- Skilled in Microsoft Office applications
- Detailed documentation and reporting
- Managing candidate assessment processes
- Reviewing application submissions
- Data privacy management
- Organized scheduling coordination
Languages
Spanish
Professional Working
Timeline
Intake Coordinator
Arrowhead Evaluation Services
07.2025 - Current
Service Administrator
Climet Instruments
06.2024 - 04.2025
FAO Specialist (Intake and Orientation)
Child Care Resource Center
02.2019 - 04.2023
Home Educator
Volunteers of America
06.2016 - 02.2019
Teacher
KinderCare Learning Centers
05.2015 - 06.2016
Bachelor of Science - Business Managment
University of Phoenix
Associates of Arts - Human Services Management
University of Phoenix
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