Julietta Solano
Cloverdale,CA
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet customer goals.
Overview
8
8
years of professional experience
Work History
Vineyard Valley Inn
Receptionist And Staff
06.2018 - 05.2023
- provided exceptional service and assistance to guests checking in
- was in charge of booking reservations over the phone
- Increased repeat bookings through exceptional customer service
- improved guest satisfaction by tailoring experiences to their individual needs
- handled guest complaints and offered complimentary services to keep them satisfied
- managed day - to - day operations such as preparing morning coffee and making a list of rooms for housekeeping
- cleaned rooms for incoming guests
- refilled hotel room amenities such as toilet paper and towels
- inspected rooms for damage
- washed towels and bed linens
Clovercity Soapworks
Self-employeed
07.2015 - 08.2018
- started my own soap company, created my own labels, sales, logo
- handmade my own products
- sold my products at the local farmers market
- my sale skills are based around problem solving, ex. when I would sell my soaps I would ask the buyer what they are looking for in soap and a lot of time the #1 thing was acne, so I would provide them my acne soap
- I explained the purpose of my products and how one can use them to benefit their problems
- self motivated with a strong sense of personal responsibility
Education
Bachelor of Arts - Criminology
San Francisco State University
San Francisco, CA06.2026
High School Diploma -
Cardinal Newman High School
Santa Rosa, CA06.2022
Skills
- Customer Service
- Sales
- Hospitality
- Outstanding communication skills
Timeline
Vineyard Valley Inn
Receptionist And Staff
06.2018 - 05.2023
Clovercity Soapworks
Self-employeed
07.2015 - 08.2018
Bachelor of Arts - Criminology
San Francisco State University
High School Diploma -
Cardinal Newman High School
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