Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver
Juliette Bruer

Juliette Bruer

Jim Thorpe,PA

Summary

Dynamic leader with a proven track record at Tractor Supply Company, adept in strategic planning and staff guidance. Excelled in enhancing customer experience and operational efficiency, I am someone who does not seek validation from others. I have solid self-confidence and do not need recognition to continue to do the right thing and grow!

Overview

2021
2021
years of professional experience

Work History

Assistant Store Manager

Tractor Supply Company
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Created and maintained safe and secure work environments for employees.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Store Manager

Pet Valu
08.2018 - 01.2021
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Beer and Wine Department Manager

Giant Food Stores
08.2015 - 07.2020
  • Developed detailed plans based on broad guidance and direction.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Established team priorities, maintained schedules and monitored performance.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Merchandised for the best customer profit outcome while see what was best for the store.
  • Looking over and creating resets and seeing them out in full, as well as asked to travel to other stores and complete theirs in the same proficiency of time and standards

Education

Diploma -

Palmerton Area School District
Palmerton, PA
06.2015

Skills

  • Stock management
  • Employee scheduling
  • Strategic planning
  • Customer service and engagement
  • Inventory counting
  • Strategic merchandising
  • Staff supervision
  • Database management
  • Employee coaching
  • New hire training
  • Relationship building and management
  • Incident reports
  • Quickbooks
  • Staff management
  • Inventory control
  • Verbal and written communication
  • Display setup
  • POS systems
  • Records maintenance
  • Human resource policies
  • Team building and leadership
  • Consultative sales
  • Upselling and cross selling
  • Loss prevention
  • Stock rotations
  • Vendor management
  • Customer experience
  • Store opening and closing
  • Operations oversight
  • Records management
  • Scheduling coordination
  • Problem-solving
  • Customer service
  • Sales growth
  • Pricing and markdowns
  • Billing
  • Sales expertise
  • Store organization
  • Hiring and training
  • Marketing and promotions
  • Time management
  • Goals and performance
  • Cash auditing
  • Motivational techniques
  • Adaptability
  • A leader with good team collaboration skills
  • Strong work ethic
  • Drive
  • Dependability

Timeline

Store Manager

Pet Valu
08.2018 - 01.2021

Beer and Wine Department Manager

Giant Food Stores
08.2015 - 07.2020

Assistant Store Manager

Tractor Supply Company

Diploma -

Palmerton Area School District

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Juliette Bruer