Juliette Elkouby
West Hollywood,CA
Summary
Dynamic Ticketing Agent Supervisor with over 45 years in the airline industry, notably with American Airlines. Expert in airline reservation systems and adept at resolving complex booking issues with empathy and professionalism. Recognized for enhancing customer satisfaction and ensuring compliance with travel regulations while leading teams to deliver exceptional service.
Overview
45
45
years of professional experience
Work History
Ticketing Agent Supervisor
American Airlines
12.2001 - Current
- Around 35 years of progressive experience in the airline industry, specializing in ticketing operations, customer service, and team supervision.
- Extensive knowledge of airline reservation systems, including Sabre, with a strong command of fare structures, exchanges, and reissues.
- Consistently recognized for delivering exceptional customer service and resolving escalated passenger issues with professionalism and efficiency.
- Well-versed in domestic and international travel policies, including TSA regulations, airline compliance protocols, and IROP procedures.
- Recognized for a strong work ethic, excellent problem-solving skills, and a deep commitment to passenger satisfaction and safety.
Ticketing Agent Supervisor
TWA
02.1980 - 01.2001
- Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Directed passengers to correct airport terminal locations.
- Developed a strong understanding of legacy airline systems and transitioned smoothly through technological and policy changes during the industry's modernization.
- Handled manual fare calculations and paper ticket issuance in pre-digital environments, requiring high attention to detail and deep fare rule knowledge.
- Collaborated with colleagues to maintain a consistently high level of service across all departments.
Education
Associate of Arts - Art Education
Schedah Ecole
CasablancaSkills
- Airline reservation systems
- Empathy and patience
- Basic computer skills
- Passport reviews
- Professionalism and courtesy
- Booking issues
- Foreign language proficiency
- Passport checks
- Problem-solving
- Organizational skills
- Team coordination
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Ticketing Agent Supervisor
American Airlines
12.2001 - Current
Ticketing Agent Supervisor
TWA
02.1980 - 01.2001
Associate of Arts - Art Education
Schedah Ecole
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