Juliette Finn
Walworth
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverage Coordinator
The Abbey Resort
Fontana
04.2024 - Current
- I work as an assistant mainly to the Food and Beverage Director, but I also serve as an assistant to the executive chef and front-of-house managers when needed. On top of my regular duties, I consistently help in any of our six outlets when needed. I have done almost every job in our department.
- Currently, I help with calculating the hours worked for payroll for our temp agency.
- I help keep the front of house and back of house updated on any VIP guests, or site visits.
- I order amenity products for our room service department, specialty products for our café, and place purchase orders as needed.
- I enter schedules into our main data website, help calculate overtime, and assist with cutting it down where possible.
- I assist in decorating for holidays and special events.
- I keep inventory of certain items, and keep it up to par.
- I help organize products and keep our workspace clean and organized.
- I help keep areas clean and organized.
- I try to find ways to make service flow better, and I try to keep a standard in place to ensure consistency.
- I create rubrics to help with standards for the outlets
- I contact guests, answer any questions, collect any comments or concerns, and relay them to the correct people, enter reservations, and anything that they might need.
- I contact candidates and conduct interviews. I help with starting the hiring process and continue throughout to ensure timeliness with their start date.
- I attend meetings and relay any important information to the necessary parties. I also update the event books to help keep everyone updated.
- Maintained high standards of cleanliness throughout the entire establishment.
- Organized catering services for corporate clients and private parties.
- Scheduled delivery times for orders from suppliers ensuring timely arrival of goods.
- Collaborated with team members to develop innovative solutions for operational challenges.
- Responded promptly to any requests by management regarding operational issues.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Assistant Restaurant Manager
The Abbey Resort
Fontana
03.2023 - 04.2024
- Ensured compliance with health and safety regulations across restaurant operations.
- Reviewed employee performance data to identify improvement areas regularly.
- Fulfilled customer orders accurately and efficiently, maintaining high service standards.
- Monitored customer service metrics, implementing corrective actions as necessary.
- Created weekly work schedules for all restaurant personnel to optimize coverage.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Conducted daily inspections of dining area to ensure cleanliness and orderliness.
- Resolved customer complaints promptly, enhancing overall satisfaction.
Server
The Abbey Resort
09.2021 - 03.2023
Waitress
Rookies Sports Bar and Grill
Saint Charles
08.2018 - 08.2021
- -Waited on many guests.
- -Dealt with the extremely busy months that we had our specials.
Associate Trainer
Panera Bread
South Elgin
01.2017 - 04.2019
Hourly Associate
Panera Bread
Delavan
04.2014 - 12.2016
Feeder
Kauer Farms
Walworth
07.2016 - 11.2016
Education
High School -
Big Foot High School
Walworth, WI05.2015
Skills
- Food service
- Supervising Experience
- Inventory (1 year)
- Guest Services
- Management
- POS
- Assistant Manager Experience
- Customer service
- Hospitality
- Cash register
- Communication skills
- OpenTable
- Serving Experience
- Restaurant Management
- Cash handling
- Microsoft Word (1 year)
- Restaurant Experience
- Food Safety
- Bartending
- Serving
- Food handling
- Upselling
- Recruiting
- Problem solving
- Guest relations
- Ordering supplies
- Scheduling staff
Certification
- Bartender License
- Food Handler Certification
- Driver's License
- May 2022 to November 2029
Additional Information
I am great with customers and fellow associates. I solve problems the best I can and I am always willing to learn new things.
Timeline
Food and Beverage Coordinator
The Abbey Resort
04.2024 - Current
Assistant Restaurant Manager
The Abbey Resort
03.2023 - 04.2024
Server
The Abbey Resort
09.2021 - 03.2023
Waitress
Rookies Sports Bar and Grill
08.2018 - 08.2021
Associate Trainer
Panera Bread
01.2017 - 04.2019
Feeder
Kauer Farms
07.2016 - 11.2016
Hourly Associate
Panera Bread
04.2014 - 12.2016
High School -
Big Foot High School
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