Juliette Griffin
Chicago,IL
Summary
Skilled in drywall and flooring installation, I elevated client satisfaction at Tony's Remodeling Co. by delivering projects on time and under budget. Demonstrating strong teamwork and craftsmanship, I significantly contributed to enhancing service quality, showcasing my dedication to excellence and ability to manage resources efficiently.
Overview
2020
2020
years of professional experience
Work History
Home Remodeler
Tony's Remodeling Co.
- Performed skilled plumbing, electrical, and HVAC work as needed for comprehensive home remodeling services.
- Demonstrated exceptional craftsmanship in custom carpentry work, resulting in increased client satisfaction ratings.
- Optimized material usage through careful planning, reducing overall project costs without compromising quality or aesthetics.
- Enhanced client satisfaction by efficiently completing home remodeling projects within budget and on time.
- Installed drywall, siding and other structural components.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Cleaned and maintained tools, equipment and worksites.
- Managed safe and efficient use of tools and equipment on construction sites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Worked on sites, installing roofs and other exterior components.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Inspected tools and equipment to maintain safety and efficiency.
- Helped with erecting scaffolding and ladders.
Assistant
Dave's Flooring and Construction
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Telemarketer
MCI Worldcom
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Collaborated with other team members to achieve monthly sales targets consistently.
- Enhanced team knowledge with regular training sessions on product updates and communication skills.
- Increased repeat business by effectively cross-selling related products during customer interactions.
- Overcame objections using friendly, persuasive strategies.
- Made average of [Number] outbound and inbound calls per day.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Educated customers on product and service benefits, explaining features and answering questions.
Cashier
Jewel Food Stores
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier and Cook
Burger King
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier and Cook
McDonald's
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Catering Chef
Self Employed Services
01.2000 - 03.2019
- Cooked for large groups of people and managing various types of food for large events.
- Ordered food items and supplies needed to fulfill catering jobs.
- Crafted exciting catering options for clients.
- Maintained a clean and sanitary kitchen environment by adhering to strict health and safety regulations.
- Created catering menu based upon client specifications, event type, dietary needs, and budget.
- Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
- Streamlined kitchen operations by implementing efficient food preparation and cooking techniques.
- Managed food inventory effectively, reducing waste and minimizing food costs.
- Trained and mentored junior chefs, elevating their culinary skills and performance levels.
- Increased customer satisfaction by consistently delivering high-quality catering services for various events.
- Facilitated smooth transitions between courses during formal dinners with expertly timed plating, ensuring an enjoyable dining experience for guests.
- Observed federal and local kitchen safety regulations to prevent food borne illnesses.
- Enhanced menu offerings by developing innovative and delicious recipes tailored to clients'' preferences.
- Provided exceptional client service through proactive communication and addressing concerns promptly.
- Balanced budgets effectively, managing expenses while maintaining the highest standards of service quality.
- Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature, and quantity.
- Generated repeat business through exceptional customer experiences, showcasing professionalism and attention to detail in every interaction.
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
- Developed strong relationships with vendors, ensuring consistent quality of ingredients at competitive prices.
- Ensured timely delivery of meals by coordinating efficient transportation methods and logistics.
- Demonstrated versatility in cuisine styles, adapting menus to accommodate dietary restrictions or cultural preferences as needed.
- Developed custom proposals tailored to clients'' specific needs, offering personalized solutions that showcased expertise and dedication to excellence.
- Spearheaded efforts to minimize environmental impact through sustainable ingredient sourcing practices and reduced energy consumption in the kitchen.
- Maximized staff productivity by optimizing scheduling based on event needs and employee availability.
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Improved kitchen efficiency through regular equipment maintenance checks and timely repairs when necessary.
- Traveled across [Number] mile-range to provide exceptional service, offering critically-acclaimed [Type] catering in various settings.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
- Collaborated with clients to plan event venues, menus and budgets.
- Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
- Sourced food ingredients from local markets and food suppliers to acquire items needed for food preparation.
- Designed catering menus containing ethnic food options to meet needs of diverse customer base.
- Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
- Assisted with menu development and planning.
- Set up and broke down kitchen for service.
Education
Secretarial Certificate - Data Entry
Consumer Electronics Training Center
Chicago, IL11.1993
High School Diploma -
Robert T. Lindblom Tech H.S.
Chicago, IL06.1990
Skills
- Drywall Installation
- Door installation
- Flooring Installation
- Appliance Installation
- Siding Installation
- Tiling Expertise
Timeline
Catering Chef
Self Employed Services
01.2000 - 03.2019
Home Remodeler
Tony's Remodeling Co.
Assistant
Dave's Flooring and Construction
Telemarketer
MCI Worldcom
Cashier
Jewel Food Stores
Cashier and Cook
Burger King
Cashier and Cook
McDonald's
Secretarial Certificate - Data Entry
Consumer Electronics Training Center
High School Diploma -
Robert T. Lindblom Tech H.S.